Salesforce

Technical Support Engineer

Salesforce
Atlanta, GA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

As a Technical Support Engineer at Salesforce, you will play a key role in ensuring our customers have the best experience possible. You will be the first point of contact for customers seeking technical assistance, and will provide excellent customer support by quickly resolving their technical issues. We are seeking an individual who is passionate about technology and customer service, has excellent problem-solving skills, and is an excellent communicator. If you have the qualifications listed below and are excited to join a team that is revolutionizing the customer service industry, we would love to hear from you!

Responsibilities:

  1. Be the first point of contact for customers seeking technical assistance.
  2. Quickly and effectively resolve customer technical issues.
  3. Maintain customer satisfaction by providing excellent customer service.
  4. Analyze customer issues and work on solutions in a timely manner.
  5. Monitor and maintain customer databases and systems.
  6. Keep up with the latest technology and industry trends.
  7. Document customer issues and solutions in detail.
  8. Develop customer service standards and procedures.
  9. Train and mentor new technical support personnel.
  10. Present technical solutions to customers in a clear, concise manner.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications

  • Excellent Written And Verbal Communication Skills

  • Ability To Work Collaboratively In A Team Environment

  • Proficiency In Linux/Unix Systems

  • Proficiency In Windows Systems

  • Experience With Networking And Virtualization Technologies

  • Experience With Troubleshooting Complex Hardware And Software Issues

  • Knowledge Of Web And Cloud Technologies

  • Ability To Prioritize Multiple Tasks And Adapt Quickly To Changing Priorities

Required Skills

  • Sql

  • Security

  • Networking

  • Troubleshooting

  • Data Analysis

  • Problem Solving

  • CRM

  • Salesforce

  • Scripting

  • Cloud Computing

  • Service desk

  • Systems analysis

  • Software Installation

  • System Administration

  • User Support

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Positive Attitude

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in Atlanta, GA, USA is between $54,000 and $71,000. Salaries may vary depending on experience, education, and other factors.

Additional Information
Salesforce is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 10th, 2023
Apply BeforeJuly 8th, 2026
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About Salesforce

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

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