
Technical Program Manager
Act as expert and trusted advisor for all internal product lifecycle and business processes. Help design & roll out internal process workflows and metrics Provide guidance and coaching to help teams understand and follow best practices. Drive clear decision making (process, tools and facilitation) required to balance risk, effort and timelines. Ensure proper data collection and monitoring tools and dashboards are in place. Facilitate cross-functional collaboration. Facilitate the development of collaborative cross-team dependency solutions. Communicate effectively with technical and non-technical stakeholders. Guide timely escalation and/or negotiation up the chain when needed. Lead and implement process improvements (change management). Ensure appropriate, regular cadence of communication across all stakeholders. Conduct retrospectives and gather feedback and data on program success metrics. Work to improve processes while managing active projects.
5+years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based organization
Proven ability to work and effectively, prioritize and organize your work and the work of others in a highly dynamic environment
Ability to execute and manage performance and expectations within a cross-functional, matrix management environment
Preferred certifications in one or more: Agile Scrum Master, Kanban, Scaled Agile, APMG, Six Sigma Belts
JIRA
Time Management
Salesforce
Mulesoft
Troubleshooting skills
Business / Systems Analysis
Process Improvement
Results Oriented
Attention to detail
Communication Skills
self-directed
According to JobzMall, the average salary range for a Technical Program Manager in 1095 6th Ave, New York, NY 10018, USA is $122,000 - $140,000 per year.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

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