Technical Account Senior Manager

We are looking for an experienced and self-driven Technical Account Senior Manager to join our team at Salesforce. Reporting to the Technical Account Director, the Technical Account Senior Manager will serve as the primary point of contact for a portfolio of customers. The ideal candidate should have an extensive understanding of the Salesforce platform, strong communication skills, and the ability to build relationships and foster collaboration.Required qualifications include: -Bachelor’s degree in Computer Science, Business, or a related field-At least 5 years of experience in a technical customer-facing role-Solid understanding of the Salesforce platform, including Sales Cloud, Service Cloud, and App Cloud-Strong problem-solving and analytical skills-Ability to present complex technical information to non-technical stakeholders-Excellent communication and interpersonal skillsIf you are looking for an opportunity to join a leading company in the enterprise software space, then this is the role for you. Our team is passionate about delivering value to our customers and we are looking for an individual who shares that same passion. We look forward to hearing from you!

Responsibilities:

1. Serve as the primary point of contact for a portfolio of customers, responding to inquiries in a timely and professional manner.
2. Develop and maintain relationships with customers, understanding their needs and identifying potential solutions.
3. Collaborate with internal teams to ensure customer requirements are met.
4. Diagnose and troubleshoot technical issues to ensure customer satisfaction.
5. Provide technical guidance and support to customers.
6. Monitor customer usage and engagement to identify opportunities for improvement.
7. Stay up to date on new features and functionality of the Salesforce platform.
8. Analyze customer data and insights to identify trends and opportunities for improvement.
9. Create and present reports and presentations on customer performance.
10. Participate in customer meetings to ensure customer success.

According to JobzMall, the average salary range for a Technical Account Senior Manager in San Francisco, CA, USA is between $93,764 and $152,908. This range can vary depending on the company, the experience of the employee, and the position.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.