Technical Account Manager

We are looking for a highly motivated and experienced Technical Account Manager to join our team at Salesforce. This position will be responsible for providing technical expertise and solutions to our customers, managing customer relationships, and ensuring customer satisfaction.The ideal candidate will have a proven track record in customer relationship management, a comprehensive understanding of Salesforce products and services, and a passion for providing exceptional customer service. They should possess excellent communication and interpersonal skills, with the ability to quickly build trust and rapport with customers. Furthermore, they should have strong problem solving skills and a commitment to finding innovative solutions to customer challenges.If you have the qualifications and the passion for helping our customers succeed, we want to hear from you!

Responsibilities:

1. Provide technical expertise and solutions to customers to ensure their satisfaction.
2. Manage customer relationships, build trust and rapport with customers.
3. Utilize Salesforce products and services to find solutions to customer challenges.
4. Demonstrate excellent communication and interpersonal skills when working with customers.
5. Develop innovative solutions to customer challenges.
6. Maintain accurate records of customer interactions and activities.
7. Monitor customer feedback and proactively identify customer issues.
8. Collaborate with internal teams to ensure customer satisfaction.
9. Stay up-to-date on new Salesforce products and services.
10. Ensure customers adhere to Salesforce policies and procedures.

According to JobzMall, the average salary range for a Technical Account Manager in Boston, MA, USA is between $79,890 and $119,835. The average salary for the job is $99,862.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.