Technical Account Manager

Do you have a passion for technology and customer service? Are you a problem solver and an excellent communicator? We are looking for an experienced Technical Account Manager to join our team at Salesforce.In this role, you will be responsible for providing technical support to our customers and ensuring their satisfaction. You will also be responsible for understanding customer needs and providing timely solutions to their technical challenges.The ideal candidate will have a Bachelor’s degree in Computer Science or a related field, as well as 3-5 years of experience in a similar role. You should be well-versed in the Salesforce platform, familiar with customer service principles, and have an excellent track record in resolving customer issues. Additionally, excellent problem-solving skills, effective communication skills, and the ability to work under pressure are essential for success in this role.If you believe you are the right fit for this role, we would love to hear from you!

Responsibilities:

1. Provide technical support to Salesforce customers and ensure customer satisfaction.
2. Analyze customer needs and provide timely solutions to their technical challenges.
3. Maintain a deep understanding of the Salesforce platform.
4. Utilize customer service principles to resolve customer issues.
5. Utilize problem-solving skills to identify and resolve customer issues.
6. Communicate effectively with customers, colleagues, and other stakeholders.
7. Work under pressure and meet deadlines.
8. Remain up to date with industry developments and trends.

According to JobzMall, the average salary range for a Technical Account Manager in Chicago, IL, USA is $74,000 - $146,000. This range varies depending on the company, the candidate's experience, and other factors.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.