Specialist Solution Engineer - Service Cloud
Welcome to Salesforce! We are looking for a highly skilled Specialist Solution Engineer with a passion for Service Cloud to join our dynamic team. As a Service Cloud Specialist Solution Engineer, you will be responsible for designing and implementing cutting-edge solutions for our clients, utilizing the latest technology and tools. We are seeking someone who is knowledgeable, creative, and customer-focused, with the ability to effectively communicate complex concepts to both technical and non-technical audiences. If you have a strong background in Service Cloud and a desire to continuously learn and grow, we want to hear from you!
- Designing and implementing solutions: The Specialist Solution Engineer will be responsible for designing and implementing cutting-edge solutions using Service Cloud for our clients.
- Utilizing latest technology and tools: The candidate will be expected to stay updated with the latest technology and tools related to Service Cloud and utilize them effectively in their solutions.
- Knowledgeable and creative: We are looking for someone who has a strong understanding of Service Cloud and is able to think creatively to come up with innovative solutions for our clients.
- Customer-focused: The Specialist Solution Engineer will have a strong focus on delivering solutions that meet the needs and requirements of our clients, ensuring their satisfaction.
- Communication: The candidate will be responsible for effectively communicating complex concepts related to Service Cloud to both technical and non-technical audiences.
- Continuous learning and growth: We are seeking someone who has a strong desire to continuously learn and grow in their role, keeping up with the ever-changing landscape of Service Cloud.
- Team player: The Specialist Solution Engineer will collaborate with other team members to ensure successful project delivery and provide support when needed.
- Project management: The candidate will be responsible for managing their projects and ensuring timely and efficient delivery of solutions to our clients.
- Research: The candidate will be expected to conduct research and stay updated with industry trends and best practices related to Service Cloud.
- Quality assurance: The Specialist Solution Engineer will be responsible for ensuring the quality of their solutions and conducting testing to identify and resolve any issues.
- Training and support: The candidate will provide training and support to clients and internal team members on the use of Service Cloud and its features.
- Documentation: The Specialist Solution Engineer will be responsible for creating and maintaining detailed documentation of their solutions, processes, and procedures.
- Compliance: The candidate will ensure that all solutions and processes comply with company policies, security standards, and industry regulations.
- Relationship management: The Specialist Solution Engineer will build and maintain strong relationships with clients,
Knowledge Of Service Cloud Platform: A Specialist Solution Engineer For Service Cloud At Salesforce Should Have A Deep Understanding Of The Service Cloud Platform, Including Its Features And Capabilities. This Includes Knowledge Of Case Management, Knowledge Management, And Omni-Channel Support.
Technical Expertise: The Role Of A Specialist Solution Engineer At Salesforce Requires Strong Technical Skills, Particularly In The Areas Of Cloud Computing, Web Services, And Apis. Candidates Should Have A Strong Background In Programming Languages Such As Java, Javascript, Or Apex.
Customer Service Experience: As A Specialist In Service Cloud, The Ideal Candidate Should Have A Strong Background In Customer Service And Support. This Includes Experience In Customer Service Processes, Best Practices, And Industry Trends.
Communication And Presentation Skills: A Key Aspect Of The Specialist Solution Engineer Role Is The Ability To Communicate Complex Technical Concepts To Both Technical And Non-Technical Stakeholders. Excellent Presentation Skills And The Ability To Tailor Messaging To Different Audiences Are Essential For Success In This Role.
Salesforce Certifications: Salesforce Offers A Variety Of Certifications That Demonstrate Proficiency In Different Areas Of The Platform. A Specialist Solution Engineer Should Have Relevant Certifications In Service Cloud, As Well As Additional Certifications In Other Areas Such As Sales Cloud Or Marketing Cloud. These Certifications Not Only Showcase Expertise But Also Demonstrate A Commitment To Continuous Learning And Development.
Software Development
Project Management
Data Analysis
Communication
customer service
Cloud Computing
Problem-Solving
Salesforce platform
System integration
Technical Expertise
Training And Education
Crm Implementation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Specialist Solution Engineer - Service Cloud in Lausanne, Switzerland is between CHF 120,000 and CHF 150,000 per year. This range can vary depending on the specific company, level of experience, and education of the individual. Some companies may offer additional benefits such as bonuses, stock options, and other incentives. It is also important to note that the cost of living in Lausanne may also impact the salary range for this position.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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