Senior Manager, CSG Strategy & Analytics
At Salesforce, we believe that businesses can change the world. As the Senior Manager of CSG Strategy & Analytics, you will play a critical role in driving our mission and shaping the future of customer success. We're looking for a strategic and analytical leader who can navigate complex business challenges and drive data-driven insights to support our customers. With your expertise and experience, you will make a significant impact on our organization and our customers' success. If you are a passionate and driven individual with a strong background in strategy and analytics, we want you to join our team.
- Develop and implement strategic initiatives to drive customer success and support the company's mission of changing the world through business.
- Lead a team of analysts to identify key business challenges and provide data-driven insights to support decision making.
- Collaborate with cross-functional teams to develop and execute customer success strategies that align with company objectives.
- Analyze market trends and customer data to identify opportunities for growth and improvement in customer success.
- Develop and maintain key performance indicators (KPIs) to track and measure the effectiveness of customer success initiatives.
- Communicate and present findings and recommendations to senior leadership and key stakeholders.
- Drive process improvements and efficiency in customer success operations through data analysis and insights.
- Stay updated on industry trends and best practices to continuously improve and innovate customer success strategies.
- Mentor and develop team members to enhance their skills and contribute to the overall success of the team.
- Represent the company as a thought leader in customer success at industry events and conferences.
Extensive Experience In Strategy Development And Implementation: A Senior Manager In This Role Should Have A Proven Track Record Of Developing And Executing Successful Business Strategies. This Includes Experience In Market Analysis, Competitive Intelligence, And Identifying Growth Opportunities.
Strong Analytical Skills: As A Senior Manager In Csg Strategy & Analytics, The Candidate Should Have Advanced Analytical Skills And Be Comfortable Working With Large Datasets. They Should Be Able To Use Data To Drive Insights And Make Informed Business Decisions.
Leadership And Team Management Experience: This Role Requires The Candidate To Lead A Team Of Analysts And Strategists. Therefore, They Should Have Previous Experience In Managing And Developing High-Performing Teams, As Well As Strong Leadership Skills To Drive Team Success.
Knowledge Of Salesforce Products And Services: Being A Part Of Salesforce, The Senior Manager Should Have A Deep Understanding Of The Company's Products And Services, As Well As The Overall Technology Industry. This Knowledge Will Be Crucial In Developing Strategies That Align With The Company's Goals And Objectives.
Excellent Communication And Presentation Skills: The Senior Manager Will Be Responsible For Communicating Complex Data And Strategies To Various Stakeholders Including Senior Executives And Cross-Functional Teams. Therefore, Strong Communication And Presentation Skills Are Essential For This Role.
Strategic Planning
Project Management
Data Analysis
Communication
Market Research
Business Development
Budget management
Relationship Building
Financial forecasting
Team Leadership
Problem-Solving
performance tracking
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Manager, CSG Strategy & Analytics in Indianapolis, IN, USA is $111,000 to $176,000 per year. This range can vary depending on factors such as the specific industry, company size, and level of experience.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started