Senior Director, Technical Support Engineering

Welcome to Salesforce, where we are dedicated to helping businesses of all sizes thrive and succeed in the ever-changing world of technology. We are currently seeking a highly experienced and skilled Senior Director of Technical Support Engineering to join our dynamic team. As the leader of our technical support engineering department, you will play a crucial role in ensuring the success of our customers by providing top-notch support and guidance. We are looking for someone who is passionate about technology, has exceptional leadership skills, and thrives in a fast-paced and collaborative environment. If you are ready to make a significant impact in the world of technology and take your career to the next level, we want to hear from you.

1. Lead and manage a team of technical support engineers to ensure the highest level of customer satisfaction and success.
2. Develop and implement strategies to improve the efficiency and effectiveness of the technical support engineering department.
3. Monitor and analyze customer feedback and support metrics to identify areas for improvement and drive continuous improvement initiatives.
4. Collaborate with cross-functional teams to ensure a seamless and efficient customer experience.
5. Develop and maintain strong relationships with customers to understand their needs and provide timely and effective solutions.
6. Stay up-to-date with the latest technology trends and developments in order to provide expert guidance and support to customers.
7. Train, mentor, and coach team members to enhance their technical skills and ensure consistent delivery of high-quality support.
8. Develop and manage departmental budgets and resources to meet business goals.
9. Establish and maintain performance metrics to measure the success and effectiveness of the technical support engineering team.
10. Communicate and collaborate with senior management to provide updates on departmental goals, initiatives, and challenges.
11. Stay informed about industry best practices and incorporate them into the technical support engineering processes.
12. Foster a positive and inclusive team culture that encourages collaboration, innovation, and continuous learning.
13. Handle complex customer issues and escalations with a sense of urgency and professionalism.
14. Identify and implement new tools and technologies to enhance the efficiency and effectiveness of the technical support engineering team.
15. Participate in the hiring and onboarding process of new team members and provide ongoing training and development opportunities.

According to JobzMall, the average salary range for a Senior Director, Technical Support Engineering in Denver, CO, USA is $153,000 - $230,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Bonuses, benefits, and other forms of compensation may also be included in the overall salary package.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.