Renewals Manager - MuleSoft
Are you passionate about customer success and driving business growth? Do you have a knack for building strong relationships and optimizing renewal strategies? If so, we have the perfect opportunity for you as a Renewals Manager for MuleSoft at Salesforce. In this role, you will be responsible for managing the renewal process for our MuleSoft customers, ensuring their continued success and satisfaction with our products and services. We are looking for a highly motivated and results-driven individual with excellent communication and negotiation skills. If you are ready to take on a challenging and rewarding role, then we want to hear from you!
- Manage the renewal process for MuleSoft customers, ensuring timely and successful renewals.
- Build and maintain strong relationships with customers, understanding their needs and priorities.
- Develop and execute renewal strategies to optimize customer retention and growth.
- Collaborate with cross-functional teams to identify and address any customer concerns or issues.
- Proactively communicate with customers to ensure their satisfaction and address any challenges.
- Monitor and track customer usage and adoption to identify opportunities for upselling and cross-selling.
- Negotiate terms and pricing for renewal contracts, ensuring alignment with company goals and objectives.
- Provide regular reports and updates to senior management on renewal metrics and performance.
- Stay updated on industry trends and competitive landscape to inform renewal strategies.
- Act as a customer advocate within the organization, providing feedback and insights to improve products and services.
- Train and mentor team members on renewal best practices and processes.
- Collaborate with sales and customer success teams to drive overall customer satisfaction and success.
Excellent Communication And Negotiation Skills, With The Ability To Build And Maintain Relationships With Key Stakeholders.
Extensive Experience In Managing Renewals For Enterprise Software Products, Preferably In The Cloud Technology Space.
Strong Understanding Of Salesforce And Mulesoft Products, Including Licensing Models, Pricing, And Product Roadmap.
Proven Track Record Of Meeting Or Exceeding Renewal Targets And Maintaining High Customer Retention Rates.
Experience In Developing And Executing Renewal Strategies, Including Upselling And Cross-Selling Opportunities, To Drive Revenue Growth.
Data Analysis
Account Management
Contract Negotiation
Relationship Management
Sales forecasting
Pipeline management
Customer retention
Upselling
Contract review
Cross-Selling
Forecast
Renewal Strategy
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Renewals Manager - MuleSoft in Austin, TX, USA is $120,000 - $150,000 per year. This range may vary depending on factors such as experience, education, and specific job responsibilities.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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