Renewals Manager

Are you a driven and results-oriented individual looking for an exciting career opportunity at a global leader in the tech industry? Look no further! Salesforce is seeking a highly motivated and experienced Renewals Manager to join our dynamic team. In this role, you will play a crucial part in managing and maximizing the renewal process for our valued customers. As a successful candidate, you will possess strong communication skills, exceptional attention to detail, and a passion for customer success. If you thrive in a fast-paced environment and have a proven track record in driving renewals, we want to hear from you! Read on to learn more about this exciting opportunity.

1. Develop and implement strategies to drive customer renewals and maximize revenue for the company.
2. Maintain and strengthen relationships with existing customers by providing exceptional customer service and support.
3. Manage the renewal process from start to finish, including identifying potential risks and proactively addressing them.
4. Collaborate with cross-functional teams, including sales, customer success, and product, to ensure a seamless and successful renewal process.
5. Analyze customer data and usage patterns to identify opportunities for upselling and cross-selling.
6. Communicate effectively with customers to understand their needs and address any concerns related to the renewal process.
7. Proactively identify and resolve any issues or roadblocks that may impact the renewal process.
8. Stay updated on industry trends and best practices related to renewals and customer success.
9. Maintain accurate and up-to-date records of all customer interactions and renewal details.
10. Utilize Salesforce technology and tools to manage and track renewal activities and progress.
11. Meet or exceed renewal targets and contribute to the overall revenue goals of the company.
12. Provide regular reports and updates on renewal activities and performance to management.
13. Continuously strive to improve processes and procedures to enhance the renewal experience for customers.
14. Represent the company and its values in a professional and positive manner at all times.
15. Mentor and train other team members as needed to ensure a strong and cohesive renewal team.

According to JobzMall, the average salary range for a Renewals Manager in Indianapolis, IN, USA is between $80,000 and $100,000 per year. This can vary depending on the specific company, experience level, and other factors such as bonuses and benefits. Some companies may also offer commission or performance-based incentives for Renewals Managers.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.