QA Manager (Salesforce)

Welcome to Salesforce, the world's #1 customer relationship management platform. We are seeking a highly skilled and motivated QA Manager with expertise in Salesforce to join our dynamic team. As the QA Manager, you will play a critical role in ensuring the quality of our products and services. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a deep understanding of Salesforce. We are looking for a detail-oriented individual with strong leadership skills and a proven track record of managing QA teams. If you are ready to take your career to the next level and make an impact at a global company, we want to hear from you.

1. Develop and implement quality assurance policies, procedures, and standards for the Salesforce platform.
2. Lead and manage a team of QA analysts, providing guidance and support to ensure high-quality work.
3. Develop and execute test plans, strategies, and cases to ensure thorough testing of all Salesforce products and services.
4. Collaborate with cross-functional teams to ensure that new features and enhancements are thoroughly tested and meet customer requirements.
5. Continuously monitor and improve the quality of our products and services, identifying areas for improvement and implementing solutions.
6. Conduct regular audits and reviews of testing processes and results to identify and address any issues or gaps.
7. Oversee the documentation of test cases, results, and other relevant QA documentation.
8. Communicate with stakeholders, including developers, product managers, and customer service teams, to provide updates on QA progress and any identified issues.
9. Stay up-to-date with the latest Salesforce updates and features to ensure that our products and services are in line with industry standards.
10. Mentor and train team members to ensure their skills and knowledge are up-to-date and in line with company standards.
11. Maintain a positive and collaborative work environment, promoting teamwork and a culture of continuous improvement.
12. Participate in the recruitment and hiring process for new QA team members.
13. Take ownership of any critical issues or defects, working with cross-functional teams to resolve them in a timely and effective manner.
14. Identify and implement tools and technologies that can improve the efficiency and effectiveness of the QA process.
15. Act as a subject matter expert for Salesforce QA, providing guidance and support to other teams within the company.

According to JobzMall, the average salary range for a QA Manager (Salesforce) in Hillsboro, OR, USA is $120,000-$155,000 per year. However, this may vary depending on the specific company, experience level, and other factors such as location and industry.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.