Salesforce

Production Support Engineer

Salesforce
Indianapolis, IN, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a highly skilled problem solver with a passion for helping others? Are you looking for a dynamic and fast-paced work environment where you can utilize your technical expertise? Look no further than Salesforce! We are currently seeking a talented Production Support Engineer to join our team and provide top-notch support to our customers. In this role, you will be responsible for troubleshooting and resolving technical issues, as well as providing exceptional customer service. This is an exciting opportunity to join a leading company in the tech industry and make a significant impact on our customers' experience. If you have a strong background in technical support and a desire to work for a company that values innovation and collaboration, we want to hear from you!

  1. Troubleshoot and resolve technical issues for Salesforce customers.
  2. Provide exceptional customer service and support to ensure a positive customer experience.
  3. Utilize technical expertise to quickly identify and resolve complex problems.
  4. Collaborate with cross-functional teams to find effective solutions for customers.
  5. Document and track customer issues, providing regular updates and resolutions.
  6. Continuously strive to improve processes and procedures for better customer support.
  7. Stay updated on Salesforce products and features to provide knowledgeable support.
  8. Communicate effectively with customers to understand their needs and provide timely resolutions.
  9. Work in a fast-paced environment and handle multiple tasks simultaneously.
  10. Identify and escalate critical customer issues to appropriate teams for timely resolution.
  11. Proactively monitor systems and identify potential issues before they impact customers.
  12. Participate in training and knowledge sharing sessions to stay updated on new technologies and products.
  13. Collaborate with development teams to report and troubleshoot bugs or issues.
  14. Maintain a positive and professional attitude while working with customers and colleagues.
  15. Prioritize and manage workload to meet customer needs and ensure timely resolutions.
Where is this job?
This job is located at Indianapolis, IN, USA
Job Qualifications

  • Strong Technical Skills: A Production Support Engineer At Salesforce Should Have A Strong Background In Software Engineering And Development, With Knowledge Of Programming Languages Such As Java, Python, And Javascript. They Should Also Have Experience With Database Management And Troubleshooting.

  • Knowledge Of Salesforce Platform: The Ideal Candidate Should Have A Deep Understanding Of The Salesforce Platform, Including Its Various Products And Features, As Well As Its Architecture And Integrations. This Will Enable Them To Effectively Troubleshoot And Resolve Issues For Salesforce Customers.

  • Problem-Solving Skills: A Production Support Engineer Should Be Able To Think Critically And Creatively To Identify And Solve Complex Technical Issues. They Should Have A Strong Troubleshooting Mindset And Be Able To Work Under Pressure To Resolve Urgent Customer Issues.

  • Communication Skills: As A Production Support Engineer, Clear And Effective Communication Is Essential. They Should Be Able To Explain Technical Concepts To Non-Technical Stakeholders And Provide Timely Updates To Customers On The Status Of Their Reported Issues.

  • Customer Service Orientation: Providing Excellent Customer Service Is A Core Aspect Of The Role Of A Production Support Engineer At Salesforce. They Should Have A Customer-Centric Mindset And Be Able To Empathize With Customers While Working To Resolve Their Issues In A Timely And Efficient Manner.

Required Skills

  • Change Management

  • Troubleshooting

  • Database Management

  • DevOps

  • Scripting

  • Incident Management

  • customer service

  • Cloud

  • Automation

  • Root Cause Analysis

  • Performance tuning

  • System Monitoring

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Production Support Engineer in Indianapolis, IN, USA is $72,000 - $107,000 per year. However, this can vary based on factors such as experience, skills, and the specific company or industry. Additionally, benefits and bonuses may also impact the overall salary for this position. It is recommended to research the specific company and job description for a more accurate salary range.

Additional Information
Salesforce is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 30th, 2024
Apply BeforeSeptember 18th, 2025
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About Salesforce

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

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