Product Manager, Digital Service & Contact Center
Looking for an opportunity to drive innovation and shape the future of digital service and contact center solutions? Join Salesforce as a Product Manager for our cutting-edge digital service and contact center offerings. In this role, you will lead the strategy and development of our products, collaborating with cross-functional teams to deliver exceptional customer experiences. We are seeking a passionate and experienced professional with a strong background in product management, a deep understanding of digital service and contact center technologies, and a customer-centric mindset. If you are ready to make a significant impact in the industry and be part of a dynamic and collaborative team, we want to hear from you!
- Lead the strategy and development of our cutting-edge digital service and contact center products.
- Collaborate with cross-functional teams, including engineering, design, and sales, to deliver exceptional customer experiences.
- Conduct market research and competitive analysis to identify product opportunities and drive innovation.
- Gather and prioritize product requirements based on customer needs, market trends, and business goals.
- Develop and maintain a product roadmap, outlining key features and timelines for product releases.
- Communicate product updates and changes to stakeholders, including senior leadership and customers.
- Work closely with the engineering team to define and prioritize product features, and ensure timely and high-quality delivery.
- Monitor and analyze product performance metrics, and make data-driven decisions to improve product performance and drive growth.
- Act as the subject matter expert for digital service and contact center technologies and provide guidance and support to other teams.
- Maintain a customer-centric mindset, ensuring that product decisions are aligned with customer needs and expectations.
- Stay up-to-date with industry trends and advancements in digital service and contact center technologies, and incorporate them into product development.
- Mentor and coach junior product team members, fostering a culture of continuous learning and growth.
- Collaborate with sales and marketing teams to develop product positioning, messaging, and go-to-market strategies.
- Represent the company and its products at industry events and conferences.
- Continuously evaluate and improve the product development process to increase efficiency and effectiveness.
Strong Understanding Of Digital Service And Contact Center Technologies: A Product Manager For This Role Should Possess A Deep Understanding Of Digital Service And Contact Center Technologies, Including Crm Systems, Ai-Powered Chatbots, And Social Media Management Tools. This Knowledge Will Help Them Effectively Manage And Optimize Salesforce's Digital Service And Contact Center Offerings.
Experience In Product Management: Candidates For This Role Should Have Previous Experience In Product Management, Preferably In The Digital Service And Contact Center Space. This Experience Will Demonstrate Their Ability To Develop And Execute Product Strategies, Collaborate With Cross-Functional Teams, And Deliver Successful Product Launches.
Familiarity With Salesforce Products: As A Product Manager For Salesforce, It Is Essential To Have A Strong Understanding Of The Company's Products And Services. This Includes Salesforce's Core Crm Platform As Well As Its Digital Service And Contact Center Solutions, Such As Service Cloud And Einstein Bots.
Analytical And Data-Driven Mindset: A Successful Product Manager Should Have A Strong Analytical And Data-Driven Mindset To Make Informed Decisions And Drive Product Improvements. They Should Be Able To Analyze Customer Data, Market Trends, And Competitive Landscape To Identify Opportunities For Product Enhancements And New Features.
Excellent Communication And Leadership Skills: Strong Communication And Leadership Skills Are Crucial For A Product Manager To Collaborate With Cross-Functional Teams, Manage Stakeholders, And Effectively Present Product Strategies And Updates. They Should Also Be Able To Inspire And Motivate Their Team To Deliver High-Quality Products And Meet Business Objectives.
Product Development
Project Management
Data Analysis
Communication
Market Research
User Experience
Agile Methodology
customer service
Digital strategy
Team Leadership
Product Roadmap
Data-Driven Decisions
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Product Manager, Digital Service & Contact Center in San Francisco, CA, USA is between $115,000 - $150,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities within the role.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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