Salesforce

Proactive Services Engineer

Salesforce
415 Mission St, San Francisco, CA 94105, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Meet with customers to understand and capture their business context and requirements for monitoring. Meet with customers on a quarterly basis to review service value, trends and facilitate any updates to the agreed monitoring plan. Coordinate Key Event Management with Technical Account Managers (TAMs). Coordinate Annual Technical Health Review with Monitoring Technical Engineers and TAMs. Creates and curates Knowledge Articles documenting steps for L1/L2 teams to perform. Track and maintain all client communications and case documentation in Salesforce. Define, follow-through, and action plans for case resolution. Perform ongoing short term analysis of case and alert volumes for portfolio customers. Engage TAM, Customer Success Manager (CSM) and/or Account Executive (AE) to escalate recurring customer challenges, product issues and to manage service expectations for both the client and internal personnel.

Where is this job?
This job is located at 415 Mission St, San Francisco, CA 94105, USA
Job Qualifications

  • 2-3 years of prior relevant experience directly enabling and supporting customers in an enterprise environment.

  • Passion for delivering outstanding customer experience

  • Understanding of basic statistical concepts and ability to extrapolate trends and conclusions from aggregate data

  • Large scale, multi-tenant production environments

Required Skills

  • XML

  • HTML

  • Tableau

  • Technical Aptitude

  • Matlab

  • Splunk

  • Salesforce CRM

  • Effective Time Management

  • Email Marketing campaigns

  • Einstein

Soft Skills

  • Process Improvement

  • Detail Oriented

  • Communication Skills

  • Adaptability

  • Problem-solving and resourcefulness

  • Results-Driven

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Proactive Services Engineer in 415 Mission St, San Francisco, CA 94105, USA is $110,000-$145,000 per year. This salary range is based on the experience of the engineer, the size of the company, and its location.

Additional Information
Salesforce is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 12th, 2021
Apply BeforeJune 21st, 2025
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About Salesforce

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

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