Principal Technical Account Manager

Do you want to be part of a world-renowned cloud computing company where you can make a real impact? Salesforce is looking for an experienced, motivated, and customer-focused Principal Technical Account Manager to join our team. As the leader of a customer's technical team, you will be responsible for driving customer success and customer satisfaction from a technical perspective, while ensuring that our customers have a positive experience.We are looking for someone with the following qualifications: advanced technical understanding of cloud technologies and architectures; knowledge of software engineering, system administration, and/or network engineering; strategic and analytical thinking abilities; excellent communication skills; and a deep understanding of customer success. Experience working at Salesforce or another cloud computing company is a plus.You must have a passion for customer success and a desire to solve complex technical problems. If you are up for the challenge and ready to join a high-performing team, we'd love to hear from you!

Responsibilities:

1. Lead a customer's technical team in driving customer success and customer satisfaction from a technical perspective.
2. Ensure that customers have a positive experience with Salesforce.
3. Demonstrate advanced technical understanding of cloud technologies and architectures.
4. Utilize knowledge of software engineering, system administration, and/or network engineering to solve complex technical problems.
5. Utilize strategic and analytical thinking abilities to identify customer success opportunities.
6. Maintain excellent communication skills with customers.
7. Possess a deep understanding of customer success.
8. Possess a passion for customer success.
9. Provide customer support.
10. Monitor customer usage metrics and provide insights to improve customer experience.

According to JobzMall, the average salary range for a Principal Technical Account Manager in Atlanta, GA, USA is between $73,000 and $103,000. This is based on the salaries of Principal Technical Account Managers currently employed in Atlanta.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.