Manage an order management territory and deliver on order processing work within Service Level Agreement (SLA) attainment goals. Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce sales order acceptance policies. Process contracts and orders while ensuring all documentation is in compliance with revenue and company policy. Manage provisioning/delivery issues. Calculating PNR (Percent Net Revenue) for proper review of unit pricing. Complete compensation transactions to ensure accurate and timely commission payments. Work with Partner Operations/Partner Marketing/Alliances assisting in account reconciliations for customer billing investigations and disputes. Validate New/Add-on/Renewal Opportunities for Sales forecasting. Provide routine reporting and analysis on team operational metrics.
1+ years of experience working in sales operations or order management
1+ years working on the Salesforce platform with focus on order management and reporting/analytics
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
Ability to work independently and thrive in a team environment
Aptitude with data collection, compilation, analysis and presentation
MS Word
MS PowerPoint
Order Management
Time Management Skills
Reporting/Analytics
MS Excel skills
Verbal communication
Driven and self-motivated
written communication
Problem-Solving
Flexibility/Adaptability
Detail oriented and highly organized
Multi tasker
According to JobzMall, the average salary range for a Order Management Analyst is $70,000 - $90,000 per year. The exact salary an Order Management Analyst will receive will depend on their level of experience, qualifications, and the specific employer.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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