Operations Senior Manager

As a Senior Operations Manager at Salesforce, you will be responsible for driving the development and execution of the company's operations strategy. You will be a key member of the leadership team and will play a critical role in driving operational excellence.We are looking for an experienced leader who is passionate about customer service, innovative in problem-solving, and motivated to drive change and improvement. The successful candidate will have a proven track record of success in operations management, leading high-performing teams, and driving operational excellence.To excel in this role, you must have exceptional organizational, communication, and project management skills. You should be comfortable with data-driven decision making, have a proven ability to lead and develop teams, and have a passion for driving exceptional customer service. A bachelor’s degree in business, operations, or a related field is required.

Responsibilities:

1. Develop and execute Salesforce's operations strategy.
2. Lead, manage, and motivate high-performing teams.
3. Analyze and report on operational performance metrics and customer feedback.
4. Develop initiatives to drive operational excellence.
5. Identify areas of improvement and develop strategies to address them.
6. Monitor and ensure compliance with operational policies and procedures.
7. Develop and maintain positive relationships with internal and external stakeholders.
8. Manage and mentor junior operations team members.
9. Monitor and manage operational budgets.
10. Analyze and interpret data to make informed decisions.

According to JobzMall, the average salary range for a Operations Senior Manager in New York, NY, USA is $98,000 to $138,000 per year. This salary range is based on an analysis of available job postings and may vary depending on the employer, experience, and qualifications of the candidate.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.