Manager, Technical Support Engineering

We’re looking for an exceptional Manager, Technical Support Engineering to join Salesforce’s Technical Support team and lead a team of engineers who are passionate about customer support.As a Manager of Technical Support Engineering, you will be responsible for developing and executing the strategy for our customers’ technical support needs. You will be the driving force behind the team, providing leadership and direction to ensure that we are meeting our customer’s expectations.The ideal candidate will have a unique combination of technical skills, managerial experience, and customer service acumen. You should be a creative problem solver, with the ability to think strategically and the drive to see projects through to completion.Qualifications:• Bachelor’s degree in Computer Science, Engineering, or related field• 5+ years of experience managing engineering teams in a customer service environment• In-depth knowledge of customer service best practices• Ability to lead a team and mentor individual contributors• Excellent written and verbal communication skills• Proven ability to work effectively in a fast-paced, innovative environment• Demonstrated ability to manage multiple projects and prioritize tasks• Experience with Salesforce products and services a plus

Responsibilities:

1. Develop and execute the strategy for customer technical support.
2. Lead and direct a team of engineers to meet customer expectations.
3. Mentor individual contributors and provide leadership.
4. Utilize customer service best practices.
5. Manage multiple projects and prioritize tasks.
6. Ensure projects are completed in a timely manner.
7. Communicate effectively with team members and customers.
8. Utilize problem-solving skills to resolve customer issues.
9. Stay up to date on Salesforce products and services.
10. Monitor team performance and provide feedback.

According to JobzMall, the average salary range for a Manager, Technical Support Engineering in Bengaluru, Karnataka, India is between INR 618,826 and INR 1,818,733. This range is based on the salary data of over 560 professionals who have similar job titles and experience levels.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.