Incident Commander

We’re looking for a dynamic Incident Commander to join our team at Salesforce. If you’re an organized, high-energy individual with a passion for problem solving, this is the position for you! As Incident Commander, you will be responsible for managing high-visibility customer incidents and ensuring a smooth resolution process. The ideal candidate for this role has exceptional communication and customer service skills, an analytical mindset, and a desire to learn and grow in a fast-paced environment. If you’re looking for an opportunity to work with a world-class team and take your career to the next level, we want to hear from you!

Responsibilities:

1. Monitor customer incidents and ensure timely resolution.
2. Provide exceptional customer service to all stakeholders involved in the incident resolution process.
3. Develop and implement strategies to prevent future incidents from occurring.
4. Maintain clear and consistent communication with all members of the incident resolution team.
5. Troubleshoot technical issues and provide solutions to complex customer incidents.
6. Analyze customer data to identify patterns and trends that could lead to future incidents.
7. Collaborate with other departments to ensure that customer incidents are handled in a timely and effective manner.
8. Create detailed reports on customer incidents and their resolution process.
9. Monitor customer feedback and use it to improve the incident resolution process.
10. Stay up to date on industry trends and technologies related to incident management.

According to JobzMall, the average salary range for a Incident Commander in Hyderabad, Telangana, India is between ₹5,00,000 to ₹7,00,000 per annum. The salary range may vary based on the level of experience and qualifications of the candidate.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.