Salesforce

Heroku Technical Account Manager

Salesforce
950 East Paces Ferry Rd NE, Atlanta, GA 30326, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities. Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs. Play a key role in Product and Technical Red Account management and resolution. Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction. Provide timely account or issue executive level summary status reports both internally and to the customer. Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions. Demo existing unused Heroku capabilities/functionality.

Where is this job?
This job is located at 950 East Paces Ferry Rd NE, Atlanta, GA 30326, USA
Job Qualifications

  • Experience in dealing with large, complex, distributed systems scale business.

  • Comfortable in dealing with IT systems that support end to end business processes across the customers’ value chain.

  • Working knowledge of the Salesforce platform suite with proven success leading customer-facing engagements.

  • Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.

Required Skills

  • Change Management

  • Project Management

  • Python

  • Django

  • Time Management Skills

  • Business analysis and reporting

  • Ruby/Rails

  • Javascript/NodeJS

  • Release management and governance.

Soft Skills

  • Verbal communication

  • Driven and self-motivated

  • written communication

  • Problem-Solving

  • Flexibility/Adaptability

  • Detail oriented and highly organized

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Heroku Technical Account Manager in 950 East Paces Ferry Rd NE, Atlanta, GA 30326, USA is $93,000 - $119,000 per year.

Additional Information
Salesforce is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 13th, 2021
Apply BeforeJune 21st, 2025
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About Salesforce

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

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