Director, Executive Sponsor Program
At Salesforce, we are committed to empowering our customers and partners to achieve success through our innovative technology solutions. As the Director of our Executive Sponsor Program, you will play a crucial role in building and maintaining relationships with our top-tier customers and executive sponsors. We are seeking a dynamic and experienced leader with a passion for driving customer success and developing strategic partnerships. If you have a proven track record of building and leading high-performing teams, excellent communication skills, and a deep understanding of the Salesforce ecosystem, we invite you to join our team and make an impact on the success of our customers.
- Develop and implement strategies to establish and maintain strong relationships with top-tier customers and executive sponsors.
- Lead and manage a team of professionals responsible for managing the executive sponsor program.
- Collaborate with cross-functional teams to ensure alignment and consistency in messaging and approach towards executive sponsors.
- Act as a liaison between customers and internal teams to understand customer needs and provide feedback to improve products and services.
- Develop and maintain a deep understanding of the Salesforce ecosystem and industry trends to effectively communicate the benefits and value of our solutions to customers and partners.
- Create and execute personalized engagement plans for each executive sponsor, ensuring a high level of satisfaction and loyalty.
- Monitor and track customer satisfaction and engagement levels, and proactively address any issues or concerns.
- Collaborate with sales teams to identify opportunities for growth and expansion within existing customer accounts.
- Provide regular updates and reports to senior leadership on the performance of the executive sponsor program and its impact on customer success.
- Continuously evaluate and improve the executive sponsor program to drive customer retention and revenue growth.
- Represent Salesforce at industry events and conferences to network and build relationships with potential executive sponsors.
- Mentor and coach team members to develop their skills and capabilities in managing executive sponsor relationships.
- Stay updated on the latest developments and trends in the technology industry, specifically related to customer success and executive sponsorship.
- Uphold Salesforce's values and promote a culture of customer-centricity within the team and across the organization.
Experience In Executive Sponsorship: A Successful Candidate For This Role Should Have Prior Experience Working In A Similar Position, Preferably In A Large Organization. They Should Have A Deep Understanding Of Executive Sponsorship Programs And Know How To Effectively Engage And Manage Executive Stakeholders.
Strong Communication Skills: A Director Of Executive Sponsor Program At Salesforce Should Possess Excellent Communication Skills, Both Written And Verbal. They Should Be Able To Effectively Communicate With Executives, Stakeholders, And Team Members To Convey Project Updates, Recommendations, And Strategies.
Leadership And Project Management Experience: As A Leader Of The Executive Sponsor Program, This Individual Will Be Responsible For Managing A Team And Overseeing All Aspects Of The Program. Therefore, They Should Have Prior Experience In Leadership Roles And Possess Strong Project Management Skills To Ensure The Program Runs Smoothly.
Knowledge Of Salesforce Products: It Is Essential For A Director Of Executive Sponsor Program To Have A Deep Understanding Of Salesforce Products And Services. This Knowledge Will Help Them Effectively Align Executive Sponsorship With Overall Company Strategy And Goals.
Analytical And Strategic Thinking: The Ideal Candidate Should Possess Strong Analytical And Strategic Thinking Skills To Identify Areas Of Improvement And Develop Strategies To Enhance The Executive Sponsor Program. They Should Also Be Able To Analyze Data And Make Data-Driven Decisions To Drive The Success Of The Program.
Change Management
Strategic Planning
Project Management
Program Management
Communication
Team Management
Budget management
Leadership
Relationship Building
Problem-Solving
Stakeholder management
Decision-Making
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Director, Executive Sponsor Program in Denver, CO, USA is between $112,000 to $185,000 per year. This range can vary depending on factors such as the size and industry of the company, the individual's level of experience and expertise, and other benefits and bonuses offered by the employer.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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