Director, CSG Product Management
Welcome to Salesforce! We are a global leader in customer relationship management software, dedicated to revolutionizing the way businesses connect with their customers. We are seeking a highly experienced and dynamic individual to join our team as the Director of CSG Product Management.As the Director of CSG Product Management, you will play a crucial role in driving the strategic direction and success of our Customer Success Group (CSG) product portfolio. You will be responsible for leading a team of product managers, collaborating with cross-functional teams, and working closely with executive leadership to deliver innovative and impactful solutions for our customers.To excel in this role, you must have a strong background in product management, with a proven track record of launching successful products and driving business growth. Additionally, you should possess exceptional leadership skills, a customer-centric mindset, and a deep understanding of the software industry.If you are a forward-thinking and results-driven individual who is passionate about driving customer success, we want to hear from you. Join us in our mission to transform the way businesses engage with their customers and be a part of our dynamic and diverse team at Salesforce.
- Develop and execute a comprehensive product strategy for the CSG product portfolio, taking into account market trends, customer needs, and competitive landscape.
- Lead and mentor a team of product managers, providing guidance and support to ensure the successful execution of product initiatives.
- Collaborate with cross-functional teams, including engineering, sales, marketing, and customer success, to drive product development and launch activities.
- Work closely with executive leadership to align product vision and roadmap with overall company goals and objectives.
- Conduct market research and gather customer insights to inform product strategy and decision-making.
- Develop and manage product budgets, forecasts, and timelines to ensure on-time and on-budget delivery of products.
- Communicate product updates and progress to stakeholders, including executive leadership, customers, and internal teams.
- Continuously monitor and analyze product performance and make data-driven recommendations for improvements and enhancements.
- Stay up-to-date on industry trends and best practices, and use this knowledge to drive innovation and differentiation in our products.
- Foster a customer-centric mindset within the product management team and ensure that all product decisions are in line with customer needs and expectations.
- Oversee product launches and go-to-market activities, including messaging, positioning, and training for internal and external stakeholders.
- Identify and manage strategic partnerships and collaborations to enhance the CSG product portfolio.
- Collaborate with sales and customer success teams to drive product adoption and customer satisfaction.
- Represent the company at industry events and conferences to promote our products and thought leadership.
- Lead by example and promote a culture of excellence, accountability, and continuous learning within the product management team.
Extensive Experience In Product Management: The Ideal Candidate For This Role Should Have A Minimum Of 8-10 Years Of Experience In Product Management, With A Proven Track Record Of Successfully Launching And Managing Enterprise-Level Products.
Strong Leadership Skills: As A Director, Csg Product Management, The Candidate Will Be Responsible For Leading A Team Of Product Managers And Driving Cross-Functional Collaboration. Therefore, They Should Possess Exceptional Leadership Skills And The Ability To Motivate And Inspire Their Team.
Deep Understanding Of The Saas Industry: Salesforce Is A Leader In The Saas Industry, And The Director, Csg Product Management Should Have A Thorough Understanding Of The Industry Landscape, Trends, And Customer Needs To Develop And Execute Product Strategies That Align With The Company's Goals.
Strategic Mindset: The Candidate Should Possess A Strategic Mindset And Be Able To Think Long-Term To Develop And Execute Product Roadmaps That Drive Growth And Profitability. They Should Also Be Able To Identify New Market Opportunities And Make Data-Driven Decisions To Capitalize On Them.
Excellent Communication And Collaboration Skills: Strong Communication And Collaboration Are Essential For Success In This Role As The Candidate Will Be Working Closely With Cross-Functional Teams, Including Sales, Marketing, Engineering, And Customer Success. They Should Be Able To Clearly Articulate Product Vision And Roadmap To Stakeholders And Drive Alignment Across Teams.
Agile Methodology
Team Leadership
Competitive analysis
Market analysis
Product positioning
Stakeholder management
Customer Experience
product strategy
Product Roadmap
Cross-Functional Collaboration
Product Pricing
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Director, CSG Product Management in Chicago, IL, USA is $140,000-$175,000 per year. However, this can vary depending on factors such as the specific company, industry, and the candidate's experience and qualifications.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started