Customer Success Manager, Digital
Are you passionate about delivering exceptional customer experience and driving business growth through digital solutions? Then we have the perfect opportunity for you! We are seeking a highly skilled and motivated Customer Success Manager to join our team at Salesforce. As a trusted advisor to our clients, you will play a critical role in ensuring their success with our digital products and services. This is a unique chance to work with a dynamic and innovative company that values customer satisfaction above all else. If you have a strong background in digital technology and a passion for building strong relationships with clients, we want to hear from you!
- Provide exceptional customer service and support to clients using Salesforce digital products and services.
- Serve as a trusted advisor to clients, understanding their needs and providing tailored solutions to drive business growth.
- Build and maintain strong relationships with clients, acting as the primary point of contact for all their digital needs.
- Collaborate with cross-functional teams to ensure timely and successful delivery of digital solutions to clients.
- Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement.
- Proactively identify and address any issues or concerns raised by clients, ensuring timely resolution.
- Stay up-to-date on industry trends and best practices to provide strategic guidance to clients.
- Develop and maintain a deep understanding of Salesforce products and services, and effectively communicate their value to clients.
- Monitor and analyze client usage data to identify opportunities for upselling and cross-selling.
- Provide training and support to clients to help them maximize the use of Salesforce products and services.
- Collaborate with sales and marketing teams to identify and pursue new business opportunities.
- Act as a brand ambassador for Salesforce, promoting our products and services to potential and existing clients.
- Maintain accurate and up-to-date records of client interactions and progress in Salesforce CRM.
- Continuously strive to improve customer satisfaction and retention rates.
- Embrace a customer-centric mindset and actively seek feedback from clients to improve our products and services.
Strong Communication Skills: A Customer Success Manager At Salesforce Must Have Excellent Communication Skills To Effectively Interact With Clients And Internal Teams. This Includes Written And Verbal Communication, As Well As Active Listening And Empathy.
Technical Expertise: As A Digital Customer Success Manager, It Is Essential To Have A Deep Understanding Of Salesforce's Products And Services. This Includes Knowledge Of Crm Software, Cloud Computing, And Other Digital Technologies.
Customer Service Experience: Previous Experience In A Customer-Facing Role, Such As Customer Service Or Account Management, Is Crucial For A Customer Success Manager. This Role Requires The Ability To Build And Maintain Strong Relationships With Clients And Provide Exceptional Customer Service.
Project Management Skills: A Key Responsibility Of A Customer Success Manager Is To Ensure That Projects Are Delivered On Time And Within Budget. This Requires Strong Project Management Skills, Including The Ability To Prioritize Tasks, Manage Timelines, And Identify And Mitigate Potential Risks.
Analytical And Problem-Solving Skills: Customer Success Managers Must Be Able To Analyze Data And Identify Trends To Make Informed Decisions And Recommendations For Clients. They Should Also Have Strong Problem-Solving Skills To Address Any Issues That May Arise During The Implementation Or Use Of Salesforce's Products.
Communication Skills
Data Analysis
Account Management
Time Management
Product knowledge
Technical Aptitude
Relationship Building
customer satisfaction
Problem-Solving
Client Retention
Client Onboarding
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Success Manager, Digital in Atlanta, GA, USA is between $70,000 and $110,000 per year. This range can vary depending on the industry, company size, and level of experience. Factors such as bonuses, commissions, and benefits can also impact the overall salary for this role.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started