Salesforce

Customer Experience Agent - Slack

Salesforce
415 Mission St, San Francisco, CA 94105, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

As a member of our Money Customer Experience team, you will be responsible for directly supporting customers. While helping customers, you will have the opportunity to offer insights to product, design and engineering teams, and support new feature launches. Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media. Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues. Identify and surface individual customer trends and process improvements by collaborating with the team. Reproduce and document bugs for the Engineering and Product teams to support quicker customer resolutions. Contribute to your ongoing learning and success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience.

Where is this job?
This job is located at 415 Mission St, San Francisco, CA 94105, USA
Job Qualifications

  • Experience in a customer facing role and maintain a keen interest in providing outstanding customer support experiences.

  • Resourceful, flexible and hold self accountable and persevere in the face of obstacles.

  • A track record of making sound decisions in line with managing your time and prioritization of responsibilities.

Required Skills

  • Customer Service skills

  • Spreadsheet skills

  • Record Keeping Skills

  • Effective Time Management

  • Technical Proficiency

Soft Skills

  • Process Improvement

  • detail-oriented

  • Driven and self-motivated

  • Communication Skills

  • Adaptability

  • Problem-solving and resourcefulness

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Customer Experience Agent - Slack in 415 Mission St, San Francisco, CA 94105, USA is $48,000 - $55,000.

Additional Information
Salesforce is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 12th, 2021
Apply BeforeSeptember 18th, 2025
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About Salesforce

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

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