Business Value Services Senior Manager, High Tech

We are seeking a highly motivated Sr. Manager for our Business Value Services team in High Tech at Salesforce. As part of the Business Value Services team, you will be responsible for leveraging data insights to drive customer success and growth. You will also be the bridge between customer success and customer engagement teams. The ideal candidate has a passion for problem solving, is comfortable working with multiple teams, and is a strategic thinker.To be successful in this role you must have a Bachelor's degree in a related field and 7+ years of experience in customer success and/or customer engagement. You must have a deep understanding of customer success, customer engagement, and data-driven insights. Experience with Salesforce products is a plus, and you must be comfortable working in a fast-paced environment. You must have excellent communication skills and the ability to work with customers to create successful outcomes. If you are a highly motivated individual with the skills and experience we are looking for, we want to hear from you! Join us and support our mission of helping customers succeed with Salesforce.

Responsibilities:

1. Leverage data insights to drive customer success and growth.
2. Serve as a bridge between customer success and customer engagement teams.
3. Analyze customer success and customer engagement data to identify strategic opportunities.
4. Develop and implement strategies to ensure customer success and customer engagement.
5. Work closely with Salesforce product teams to ensure customer success and customer engagement.
6. Monitor customer success and customer engagement metrics to identify areas of improvement.
7. Utilize Salesforce products to improve customer success and customer engagement.
8. Collaborate with internal teams and external stakeholders to ensure customer success and customer engagement.
9. Provide guidance and support to customer success and customer engagement teams.
10. Create reports and presentations to present customer success and customer engagement data.

According to JobzMall, the average salary range for a Business Value Services Senior Manager, High Tech in San Francisco, CA, USA is $132,000-$225,000. This range is based on salaries reported by actual job seekers and can vary depending on experience, qualifications, and other factors.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.