Customer Logistics Manager - Dedicated Transportation
Are you a highly organized and customer-focused individual looking for a challenging and rewarding career in logistics management? Look no further, as Ryder System is seeking a dedicated and knowledgeable Customer Logistics Manager for our Dedicated Transportation team. In this role, you will be responsible for overseeing the transportation operations for our valued customers, ensuring timely and efficient delivery of their goods. As a leader in the transportation industry, we are seeking candidates who possess a strong understanding of logistics processes and have a passion for providing exceptional customer service. If you have a proven track record of success in managing transportation operations and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
- Oversee transportation operations for assigned customers, ensuring timely and efficient delivery of goods.
- Maintain strong relationships with customers and act as the main point of contact for all transportation-related inquiries and issues.
- Develop and implement transportation plans and strategies to meet customer needs and optimize efficiency.
- Monitor and analyze transportation data to identify areas for improvement and cost-saving opportunities.
- Collaborate with cross-functional teams to ensure seamless execution of transportation plans and resolve any operational challenges.
- Ensure compliance with all transportation regulations and company policies.
- Hire, train, and manage a team of transportation professionals to support customer needs.
- Conduct regular performance reviews and provide ongoing coaching and development for team members.
- Identify and implement best practices and process improvements to enhance customer satisfaction and operational excellence.
- Communicate and present transportation updates and performance reports to senior management.
- Act as a brand ambassador for Ryder System, promoting the company's values and commitment to exceptional customer service.
- Stay current with industry trends and developments, and make recommendations for continuous improvement.
- Handle any escalated customer issues and proactively address potential problems or concerns.
- Collaborate with sales and business development teams to identify new business opportunities and support the growth of the Dedicated Transportation team.
- Adhere to budgetary guidelines and manage transportation costs effectively.
Strong Supply Chain Knowledge: A Customer Logistics Manager Should Possess A Deep Understanding Of The Supply Chain Process And Be Familiar With Transportation And Logistics Operations.
Excellent Communication Skills: This Role Requires Frequent Communication With Internal Stakeholders, Customers, And Carriers. Thus, Strong Verbal And Written Communication Skills Are Essential For Success.
Leadership Abilities: A Successful Customer Logistics Manager Should Have Experience Leading And Managing A Team. They Should Be Able To Motivate And Guide Their Team To Achieve Goals And Meet Customer Expectations.
Analytical Skills: This Job Requires Analyzing Data, Identifying Trends, And Making Data-Driven Decisions. Therefore, A Customer Logistics Manager Should Have Strong Analytical Skills And Be Proficient In Using Related Software.
Customer Service Orientation: The Primary Responsibility Of A Customer Logistics Manager Is To Ensure Customer Satisfaction. Therefore, Candidates Should Have A Customer-Centric Mindset And Be Able To Build And Maintain Strong Relationships With Customers.
Vendor Management
Supply Chain Management
Time Management
Contract Negotiation
Inventory Control
customer service
Cost Analysis
Route planning
Problem-Solving
performance tracking
Data
Transportation Optimization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Logistics Manager - Dedicated Transportation in Bloomfield, CT, USA is $70,000 - $90,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.
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Ryder System, Inc., commonly known as Ryder, is an American provider of transportation and supply chain management products, and is especially known for its fleet of rental trucks. Ryder specializes in fleet management, supply chain management, and dedicated contracted carriage.
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