Customer Logistics Manager - Dedicated Transportation

Are you a natural leader with a passion for logistics and customer service? Do you thrive in a fast-paced environment, constantly seeking ways to improve processes and exceed expectations? If so, we have an exciting opportunity for you as a Customer Logistics Manager - Dedicated Transportation at Ryder System! As the leader of our dedicated transportation operations, you will be responsible for ensuring the highest level of customer satisfaction while managing the day-to-day activities of our transportation team. We are looking for a driven and experienced individual who can effectively manage a team, build strong customer relationships, and ensure the successful execution of transportation operations. If you're ready to take on a challenging and rewarding role, read on to learn more about the qualifications and responsibilities for this position.

1. Oversee day-to-day transportation operations for dedicated accounts, ensuring timely and efficient delivery of goods and services.
2. Manage a team of transportation professionals, providing guidance, training, and support to ensure high levels of performance.
3. Develop and maintain strong relationships with customers, regularly communicating and addressing any concerns or issues.
4. Continuously seek opportunities to improve processes and increase efficiency within the transportation operations.
5. Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
6. Collaborate with cross-functional teams, including sales, operations, and finance, to ensure seamless execution of transportation services.
7. Develop and maintain standard operating procedures for transportation operations to ensure consistency and quality.
8. Stay current on industry trends and best practices, making recommendations for improvements to processes and procedures.
9. Ensure compliance with all safety and regulatory requirements for transportation operations.
10. Handle escalated customer inquiries and complaints, working towards prompt resolution and customer satisfaction.
11. Prepare and present reports on transportation operations performance to senior management.
12. Manage and track transportation budgets, making adjustments as needed to meet financial targets.
13. Mentor and develop team members, providing ongoing coaching and feedback to promote professional growth and development.
14. Maintain accurate records and documentation for all transportation activities.
15. Represent the company in a professional manner, upholding the company's values and promoting a positive image to customers and stakeholders.

According to JobzMall, the average salary range for a Customer Logistics Manager - Dedicated Transportation in Waldorf, MD, USA is between $69,000 and $85,000 per year. However, this can vary depending on factors such as the size and industry of the company, years of experience, and specific job responsibilities.

Ryder System, Inc., commonly known as Ryder, is an American provider of transportation and supply chain management products, and is especially known for its fleet of rental trucks. Ryder specializes in fleet management, supply chain management, and dedicated contracted carriage.