Client Operations Manager

Provide full range of staff management duties, directing and carrying out all aspects of employee management, including but not limited to payroll processing, time tracking, employee engagement and relations, coaching, scheduling, training, performance management, development and retention Collaborate with the Account Director(s) to develop strategy and best practices around process and service delivery across accounts. Establish and build a strong relationship with clients at all functional levels; Strive to be anticipatory of client needs by understanding their business and expectations. Proactively addressing client needs and escalations by understanding their unique business needs. Developing and executing service improvement plans in response to client feedback. Ensuring client SLA’s are met or exceeded on a monthly basis. Analyze and develop service improvement in response to client feedback. Monitoring financial targets and ensure they are achieved on a monthly basis.

According to JobzMall, the average salary range for a Client Operations Manager in 1500 N Central Ave, Phoenix, AZ 85004, USA is approximately between $50,000 and $76,000 per year. This range may be affected by factors such as experience, education, and other qualifications.

R.R. Donnelley is an American Fortune 500 integrated communications company that provides marketing and business communications, commercial printing, and related services. Its corporate headquarters are located in Chicago, Illinois, United States.