Help Desk Administrator

This role will require an individual to Probe and handle IT related Level 1 issues. Gather Information, Accurately. Identify and Skillfully Resolve or Appropriately Delegate Support Calls / Emails / Client Queries received.

• Attending to IT Help Desk calls.
• Accurately Identify, Resolve or Delegate issues reported by staff via Email/Phone/Chat.
• Providing timely and accurate. Knowledge transfer, processing, delegation or resolution - on a consistent basis
• Working on all open, team assigned requests at least once a day.
• Updating the hardware/software inventory and User configuration details.
• Coordinate with Offshore team on various operational support issues.
• Relays, collects and exchanges information daily with all RI staff and management.

According to JobzMall, the average salary range for a Help Desk Administrator in 1560 Sherman Ave, Evanston, IL 60201, USA is between $51,411 and $72,919 per year.

Rotary International is an international service organization whose stated purpose is to bring together business and professional leaders in order to provide humanitarian service and to advance goodwill and peace around the world. It is a non-political and non-religious organization open to all. Rotary International is a global organization of more than 35,000 Rotary clubs. Since 1905 its mission has been to provide service to others, promote high ethical standards, and advance world understanding, goodwill and peace by connecting business, professional and community leaders.