Customer Experience Training Manager

The ideal candidate is a seasoned education and leadership professional and will be responsible for guiding the delivery of training for Rockstar Customer Experience representatives globally. Develop and implement bespoke training content and learning experiences for new hires and seasoned professionals – focusing on hard and soft skill improvement and professional development. Conduct and oversee training sessions, including coaching and developing trainers, ensuring employee comprehension and demonstration. Manage a team of trainers and training content creators across multiple international locations. Lead effort to improve, modify, and streamline training processes to address inefficiencies, control gaps, manage constantly evolving products, and ensure all training experiences meet the Rockstar level of quality. Work in tandem with a behavior-based coaching program to ensure employee success. Evaluate curriculums to ensure an optimal experience for learners. Observe, analyze, and report on areas of responsibility to senior leadership.

According to JobzMall, the average salary range for a Customer Experience Training Manager in 622 Broadway, New York, NY 10012, USA is $92,000 to $133,000 per year. The salary range can vary depending on the level of experience, company size, and the industry.

Rockstar Games, Inc. is an American video game publisher based in New York City. The company was established in December 1998 as a subsidiary of Take-Two Interactive, using the assets Take-Two had previously acquired from BMG Interactive.