IT Support Specialist

We’re looking for an IT Support Specialist to join our team at Roche and provide technical support to our employees. As an IT Support Specialist, you will be responsible for resolving a range of technical issues, ensuring users’ technical needs are met, and maintaining a high level of customer satisfaction. You should have a strong technical background and a passion for problem-solving. The ideal candidate for this position should have excellent communication and interpersonal skills, a customer-focused approach, and the ability to work in a fast-paced environment. They should also have a solid understanding of computer systems, mobile devices, and other technology solutions. A technical degree or certifications are a plus. If you’re a tech-savvy individual with the skills and experience to help our users with their technical needs, we’d love to hear from you.

Responsibilities:

1. Respond to customer inquiries related to technical issues and provide resolutions to their problems.
2. Install, configure and troubleshoot hardware and software including laptops, desktops, printers, scanners and other related peripherals.
3. Set up new user accounts and manage user access rights in accordance with company policy.
4. Identify and document system issues and escalate as needed.
5. Develop, maintain, and update IT support documentation.
6. Keep up to date with the latest IT technologies and industry trends.
7. Perform regular system maintenance tasks and checks.
8. Provide onsite and remote technical support to end-users.
9. Monitor and maintain network performance.
10. Evaluate and recommend new technologies and solutions to improve system performance.

According to JobzMall, the average salary range for a IT Support Specialist in Indianapolis, IN, USA is between $38,000 and $50,000. This range can vary depending on the experience and qualifications of the applicant, as well as the specific job role and company.

Roche Holding AG operates as a research healthcare company. It operates through the diagnostics and pharmaceuticals segments. The pharmaceutical segment refers to development of medicines in the field of oncology, immunology, ophthalmology, infectious diseases and neuroscience. The diagnostic segment refers to diagnosis of diseases through an in vitro diagnostics process.