Customer Support Representative

At Roche, we’re looking for a Customer Support Representative who will ensure our customers have the best possible experience when interacting with our products and services. This individual will be a critical part of our customer success team and will be the face of our company to our customers.In this role, the Customer Support Representative must be attentive, friendly, and capable of providing the highest level of customer service. We’re looking for someone with excellent communication and problem-solving skills who can quickly and efficiently resolve customer inquiries.The ideal candidate for this position should have a minimum of three years of customer service experience, a bachelor’s degree in a related field, a working knowledge of customer service software, and the ability to multi-task in a fast-paced environment. We’re also looking for someone who is organized and detail-oriented, with a proactive attitude and a passion for helping customers.If you think this role is a good fit for you, we’d love to hear from you.

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner, making sure to provide accurate information and solutions.
2. Maintain customer satisfaction by providing customers with a positive experience.
3. Identify customer needs and provide appropriate solutions to address those needs.
4. Document customer interactions in the customer service database.
5. Monitor customer service trends and provide feedback to management.
6. Remain up to date on product and service offerings.
7. Assist with customer inquiries related to billing and account management.
8. Proactively reach out to customers to ensure their satisfaction.
9. Adhere to established policies and procedures.
10. Follow up with customers to ensure that their inquiries and issues are resolved.

According to JobzMall, the average salary range for a Customer Support Representative in Welwyn Garden City, UK is £19,000 to £21,000 per year. This salary range can vary depending on the experience and qualifications of the individual.

Roche Holding AG operates as a research healthcare company. It operates through the diagnostics and pharmaceuticals segments. The pharmaceutical segment refers to development of medicines in the field of oncology, immunology, ophthalmology, infectious diseases and neuroscience. The diagnostic segment refers to diagnosis of diseases through an in vitro diagnostics process.