Roche

Customer Support Representative

Roche

Indianapolis, IN, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

We’re looking for an experienced Customer Support Representative to join our team at Roche. In this role, you’ll be responsible for providing exceptional customer service to our clients and developing relationships with them. You should have strong problem-solving skills, be able to work independently and as part of a team, and have a customer-centric mindset. If you have a passion for customer service and you’re looking for an opportunity to make an impact, we’d love to hear from you.To be successful in this role, you should be a great communicator and have experience in customer service. You should also be organized, able to multi-task, and have a positive attitude. Additionally, the following qualifications are required:• Proven experience in customer service• Excellent communication and problem-solving skills• Ability to work independently as well as part of a team• A customer-focused mindset• Excellent organizational and multitasking skills• Positive attitudeIf you’re passionate about customer service and you’re up for an exciting new challenge, we’d love to hear from you.

Responsibilities: • Provide exceptional customer service to clients. • Develop relationships with clients. • Demonstrate strong problem-solving skills. • Work both independently and as part of a team. • Possess a customer-centric mindset. • Communicate effectively with customers. • Maintain organization and multitask. • Demonstrate a positive attitude.

Where is this job?
This job is located at Indianapolis, IN, USA
Job Qualifications
  • Excellent Communication Skills

  • Ability To Work Independently

  • Strong Organizational Skills

  • Problem Solving And Analytical Skills

  • Ability To Multitask

  • Ability To Work In A Team Environment

  • Excellent Customer Service Skills

  • Familiarity With Crm Systems

Required Skills
  • Data Entry

  • Troubleshooting

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Conflict Resolution

  • Listening

  • Empathy

  • Organization

  • Patience

  • Problem-Solving

  • Adaptability

  • Professionalism

  • Technology

Soft Skills
  • Communication

  • Leadership

  • creativity

  • Critical thinking

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

  • And Time Management

Compensation

According to JobzMall, the average salary range for a Customer Support Representative in Indianapolis, IN, USA is between $33,000 and $45,000 per year. This range includes salaries for both entry-level and experienced customer support representatives. The median salary for this role is around $38,000.

Salary may vary depending on experience, qualifications, and other factors such as the company size, industry, and location. Bonuses and other forms of compensation may also be offered.

Additional Information
Roche is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 6th, 2023
Apply BeforeJuly 20th, 2025
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About Roche

Roche Holding AG operates as a research healthcare company. It operates through the diagnostics and pharmaceuticals segments. The pharmaceutical segment refers to development of medicines in the field of oncology, immunology, ophthalmology, infectious diseases and neuroscience. The diagnostic segment refers to diagnosis of diseases through an in vitro diagnostics process.

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