Customer Support Representative

Roche is looking for an enthusiastic Customer Support Representative to join its customer service team. The ideal candidate should have excellent customer service skills and a proven track record of providing outstanding customer satisfaction. As a Customer Support Representative, you will be responsible for responding to customer inquiries, providing accurate and reliable customer service, and resolving customer complaints.We are looking for candidates with a minimum of 2 years of customer service experience in a professional setting. An understanding of customer service principles and practices is a must. Candidates should have excellent communication, problem-solving, and organizational skills with the ability to handle customer inquiries in a polite and professional manner. Additionally, the ideal candidate should demonstrate an eagerness to learn and the ability to work in a fast-paced environment.

Responsibilities of a Customer Support Representative:

1. Respond to customer inquiries and provide accurate and reliable customer service.
2. Resolve customer complaints in a timely and professional manner.
3. Maintain a positive and professional attitude when interacting with customers.
4. Develop and maintain a working knowledge of products and services.
5. Follow up with customers to ensure customer satisfaction.
6. Use customer feedback to improve customer service processes.
7. Utilize problem-solving and analytical skills to identify and address customer issues.
8. Document customer interactions and maintain accurate records of customer inquiries.
9. Maintain up-to-date knowledge of company policies and procedures.
10. Monitor customer feedback and provide feedback to the management team.

According to JobzMall, the average salary range for a Customer Support Representative in Basel, Switzerland is CHF 40,000 to CHF 65,000. The salary range may vary depending on experience, qualifications, and other factors.

Roche Holding AG operates as a research healthcare company. It operates through the diagnostics and pharmaceuticals segments. The pharmaceutical segment refers to development of medicines in the field of oncology, immunology, ophthalmology, infectious diseases and neuroscience. The diagnostic segment refers to diagnosis of diseases through an in vitro diagnostics process.