Senior Software Engineer - Customer Care

San Mateo, CA, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

We are looking for an experienced Senior Software Engineer - Customer Care to join our team at Roblox! The successful candidate will have a proven track record of successful software engineering projects, a passion for customer service, and a commitment to delivering high quality work.To be successful in this role, you should have a Bachelor's degree in Computer Science or a related field, 5+ years of experience in software engineering, and demonstrable experience in customer service. You should also be a problem solver, able to think on your feet and come up with creative solutions to customer care issues. You must have a strong understanding of customer care processes, and be able to quickly develop and deploy software solutions to improve customer service. Finally, you must have excellent communication and interpersonal skills, and be able to effectively collaborate with both engineering and customer care teams.If you are excited about the opportunity to join a highly successful and dynamic team, and you meet the above requirements, we would love to hear from you!

Responsibilities:

Develop and deploy software solutions to improve customer service.
Implement customer service processes and maintain customer care systems.
Monitor customer service performance and metrics, and identify areas for improvement.
Troubleshoot and debug customer service issues.
Provide technical support to customers.
Analyze customer feedback and identify trends.
Design user-friendly customer service software.
Collaborate with both engineering and customer care teams to ensure customer satisfaction.
Monitor customer service compliance with regulatory standards.
Stay up to date with customer service trends and best practices.

Where is this job?

This job is located at San Mateo, CA, USA

Job Qualifications

+ Years Of Software Engineering Experience
Bachelor's Degree In Computer Science Or Related Field
Extensive Experience In Customer Care Software Engineering
Experience Developing Customer-Facing Software Applications
Experience With Software Development Methodologies
Ability To Analyze Customer Feedback And Develop Solutions
Knowledge Of Software Development Best Practices
Strong Problem-Solving And Analytical Skills.

Required Skills

Documentation
Integration
Testing
Programming
Troubleshooting
Support
Communication
Leadership
Debugging
Scripting
Automation
Coding
Designing
Optimization
Analysis

Soft Skills

Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Software Engineer - Customer Care in San Mateo, CA, USA is between $107,000 and $146,000. The range is based on an analysis of salaries submitted by real employees and companies in the area. Salary estimates are based on the skills, experience, and education of the candidate.

Additional Information

Roblox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 11th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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