Technical Customer Support Specialist

Welcome to RingCentral! We are a leading provider of cloud-based communication and collaboration solutions for businesses of all sizes. As a Technical Customer Support Specialist, you will play a crucial role in providing top-notch technical assistance and customer service to our valued clients. We are looking for an experienced and passionate individual who is dedicated to helping our customers resolve any technical issues they may encounter. If you have a strong technical background, excellent communication skills, and a passion for providing exceptional customer support, we would love to hear from you. Join our dynamic team and be a part of our mission to empower businesses with innovative communication solutions.

1. Provide technical support: The main responsibility of a Technical Customer Support Specialist is to provide technical assistance and support to customers who are facing technical issues with our products and services.
2. Resolve customer issues: It is the responsibility of the specialist to troubleshoot and resolve customer issues in a timely and efficient manner. This includes identifying the root cause of the problem and finding appropriate solutions.
3. Communicate effectively: The specialist must possess excellent communication skills in order to effectively and clearly communicate technical information to customers. This includes explaining complex technical concepts in a simple and understandable manner.
4. Maintain customer satisfaction: It is the responsibility of the specialist to ensure that customers are satisfied with the support they receive. This may involve following up with customers to ensure their issues have been resolved and addressing any further concerns they may have.
5. Collaborate with team members: The specialist will work closely with other team members, such as product developers and engineers, to resolve complex technical issues and provide the best possible support to customers.
6. Stay updated on product knowledge: As a Technical Customer Support Specialist, it is important to have a strong understanding of our products and services. This includes staying updated on new features and updates to provide accurate and up-to-date information to customers.
7. Document and report issues: The specialist must accurately document customer issues and resolutions in our internal systems. They may also be responsible for reporting any recurring issues to the appropriate teams for further investigation and improvement.
8. Provide feedback: The specialist will be expected to provide feedback to the product development team based on customer interactions and issues. This feedback will be used to improve our products and services.
9. Adhere to company policies: The specialist is responsible for adhering to all company policies and procedures, including security protocols and customer service standards.
10. Continuously improve: As a Technical Customer Support Specialist, it is important to continuously improve and develop both technical and customer service skills to provide the best support to our customers. This may include participating in

According to JobzMall, the average salary range for a Technical Customer Support Specialist in Metro Manila, Philippines is between PHP 20,000 to PHP 30,000 per month. This may vary depending on the company, level of experience, and skills of the individual. Some companies may also offer additional benefits such as bonuses, incentives, and health insurance.

RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.