Technical Account Manager

Are you a customer-focused problem solver with a passion for technology? Do you thrive in a fast-paced, dynamic environment? Are you looking for a role that allows you to use your technical expertise while building strong relationships with clients? If so, then we have the perfect opportunity for you!RingCentral is seeking a highly skilled and motivated Technical Account Manager to join our team. In this role, you will be responsible for managing and supporting our most strategic customers, ensuring their satisfaction with our products and services. As a trusted advisor, you will work closely with clients to understand their business needs and provide technical solutions to help them achieve their goals. We are looking for candidates who are proactive, detail-oriented, and have excellent communication and problem-solving skills. Join us and be part of a dynamic and collaborative team that is shaping the future of communication technology.

1. Manage and support our most strategic customers, ensuring their satisfaction with our products and services.
2. Act as the primary point of contact for technical issues and inquiries from clients.
3. Build and maintain strong relationships with clients through effective communication and problem-solving skills.
4. Understand clients' business needs and proactively provide technical solutions to help them achieve their goals.
5. Collaborate with cross-functional teams to resolve technical issues and provide timely and effective solutions to clients.
6. Serve as a trusted advisor to clients, offering technical expertise and guidance.
7. Conduct regular check-ins and status updates with clients to ensure their needs are being met.
8. Manage and prioritize multiple client accounts and projects simultaneously.
9. Identify opportunities for upselling and cross-selling products and services to clients.
10. Stay updated on industry trends and advancements in technology to better understand clients' needs and provide relevant solutions.
11. Maintain accurate and up-to-date documentation of client interactions and technical solutions.
12. Work closely with sales teams to support client retention and identify new business opportunities.
13. Participate in team meetings and contribute ideas for improving processes and customer satisfaction.
14. Collaborate with product development teams to provide feedback and suggestions for improving our products and services based on client needs and feedback.
15. Continuously strive to improve customer experience and satisfaction by proactively addressing any potential issues or concerns.

According to JobzMall, the average salary range for a Technical Account Manager in Fort Worth, TX, USA is between $70,000-$90,000 per year. This can vary depending on factors such as experience, education, and the specific industry or company the individual is working for. Some Technical Account Managers may also receive bonuses, commissions, and other benefits as part of their compensation package.

RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.