Sr. Customer Success Strategy Manager

We are looking for an experienced Sr. Customer Success Strategy Manager to join RingCentral’s Customer Success team. The ideal candidate will have a passion for developing strategies that drive customer success, building and growing relationships with customers, and providing insights to decision makers. In this role, the Sr. Customer Success Strategy Manager will be responsible for leading customer success initiatives that ensure our customers are receiving the highest level of service and support. This includes driving customer adoption, retention, and satisfaction.The successful candidate will have a strong background in customer success and strategy, and must possess excellent interpersonal and communication skills. They should be comfortable working in a fast-paced environment and have the ability to think critically and strategically.If you’re passionate about driving customer success and have the qualifications we’re looking for, we encourage you to apply.

Responsibilities:

1. Develop strategies that drive customer success and build relationships with customers.
2. Lead customer success initiatives and ensure customers receive the highest level of service and support.
3. Drive customer adoption, retention, and satisfaction.
4. Possess excellent interpersonal and communication skills.
5. Work in a fast-paced environment while being able to think critically and strategically.
6. Analyze customer data and provide insights to decision makers.
7. Maintain up-to-date knowledge of customer success best practices.
8. Establish and maintain positive relationships with customers.
9. Develop and implement customer success strategies.
10. Monitor customer success metrics and identify areas of improvement.

According to JobzMall, the average salary range for a Sr. Customer Success Strategy Manager in Belmont, CA, USA is between $82,000 and $107,000 per year. This range can vary depending on the candidate's qualifications and experience.

RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.