Real Time Analyst

Welcome to RingCentral, a leading provider of cloud-based communication and collaboration solutions! We are looking for a highly skilled Real Time Analyst to join our growing team. As a Real Time Analyst, you will play a critical role in monitoring and optimizing our real-time operations to ensure the highest level of service for our customers. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences. To excel in this role, you must have strong analytical skills, a keen eye for detail, and the ability to think on your feet. If you are dedicated, driven, and want to be part of a dynamic and innovative company, we want to hear from you!

1. Monitor real-time operations: The Real Time Analyst will be responsible for monitoring all real-time operations, including call volume, agent activity, and system performance to ensure efficient and effective service delivery.
2. Optimize operations: The Real Time Analyst will analyze real-time data and make recommendations to optimize operations and improve customer experience. This may include adjusting staffing levels, routing calls, and implementing new processes.
3. Ensure high service levels: The Real Time Analyst will be responsible for ensuring that service levels are met and maintained at all times. This includes monitoring and managing agent adherence to schedules, analyzing call patterns, and making real-time adjustments to maintain service levels.
4. Collaborate with teams: The Real Time Analyst will work closely with other teams, including the contact center, customer service, and IT, to identify and resolve any issues that may impact real-time operations and customer experience.
5. Generate reports: The Real Time Analyst will be responsible for generating daily, weekly, and monthly reports on real-time operations, including call volume, service levels, and agent performance. These reports will be used to identify trends and make data-driven decisions to improve operations.
6. Identify opportunities for improvement: The Real Time Analyst will continuously monitor operations and identify opportunities for improvement, such as implementing new tools or processes to increase efficiency and customer satisfaction.
7. Train and support agents: The Real Time Analyst will provide training and support to agents on how to use real-time tools and processes effectively. They will also assist agents in understanding real-time data and how it impacts their performance.
8. Maintain real-time tools: The Real Time Analyst will be responsible for maintaining and updating real-time tools, such as workforce management and reporting software, to ensure accurate and timely data.
9. Stay updated on industry trends: The Real Time Analyst will stay updated on industry trends and best practices related to real-time operations and incorporate them into the company's processes and procedures.
10. Uphold company values: The Real Time Analyst will uphold the

According to JobzMall, the average salary range for a Real Time Analyst in Manila, Metro Manila, Philippines is between ₱ 17,000 to ₱ 25,000 per month. However, this can vary depending on factors such as the specific industry, company size, and level of experience.

RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.