Professional Services Contact Center Engineer
Welcome to RingCentral, a leading cloud communications and collaboration solutions provider. We are seeking a highly skilled and motivated Professional Services Contact Center Engineer to join our dynamic team. As a member of our Professional Services team, you will play a critical role in delivering exceptional service and support to our customers. In this role, you will utilize your technical expertise and customer service skills to design, implement, and support RingCentral's contact center solutions. We are looking for candidates who are passionate about customer success, possess excellent communication skills, and have a strong background in contact center technologies. If you are a driven individual who thrives in a fast-paced environment and is dedicated to delivering top-notch customer experiences, we encourage you to apply for this exciting opportunity.
- Design and implement customized contact center solutions for RingCentral customers.
- Utilize technical expertise to troubleshoot and resolve any issues related to contact center solutions.
- Collaborate with customers to understand their business needs and provide recommendations for improving their contact center operations.
- Provide exceptional customer service and support to ensure customer satisfaction and success.
- Stay up-to-date with industry trends and advancements in contact center technologies.
- Work closely with the sales team to identify new business opportunities and provide technical support during the sales process.
- Train and mentor team members on contact center technologies and best practices.
- Document and maintain accurate records of customer interactions and solutions provided.
- Communicate effectively with internal teams to ensure a seamless delivery of services to customers.
- Continuously evaluate and improve contact center processes and procedures to enhance the overall customer experience.
- Represent RingCentral in a professional and positive manner at all times.
- Adhere to company policies and procedures, as well as industry regulations and compliance standards.
- Provide regular updates and reports to management on project status and customer feedback.
- Act as a subject matter expert on RingCentral's contact center solutions and provide guidance to customers and internal teams.
- Collaborate with cross-functional teams to identify and implement process improvements and new product features.
Expertise In Contact Center Technology: A Professional Services Contact Center Engineer At Ringcentral Should Have A Deep Understanding Of Cloud-Based Contact Center Technology And Its Various Components Such As Ivr, Acd, Cti, And Crm Integration. They Should Also Have Experience In Implementing And Troubleshooting These Technologies In A Customer Service Environment.
Communication And Collaboration Skills: As A Key Point Of Contact Between Ringcentral And Its Customers, The Professional Services Contact Center Engineer Should Possess Excellent Communication And Collaboration Skills. They Should Be Able To Effectively Communicate Technical Solutions To Non-Technical Stakeholders And Work Collaboratively With Cross-Functional Teams To Deliver Successful Projects.
Project Management Experience: The Role Of A Professional Services Contact Center Engineer Involves Managing Multiple Projects Simultaneously And Ensuring They Are Delivered On Time And Within Budget. Therefore, Candidates Should Have Experience In Project Management Methodologies And Tools To Effectively Plan, Execute, And Monitor Project Progress.
Technical Certifications: To Be Considered For The Role Of A Professional Services Contact Center Engineer At Ringcentral, Candidates Should Have Relevant Technical Certifications Such As Ccna, Ccnp, Or Ccie. These Certifications Demonstrate A Deep Understanding Of Networking And Telephony Technologies, Which Are Essential For The Job.
Customer Service Orientation: Ringcentral Prides Itself On Providing Exceptional Customer Service, And The Professional Services Contact Center Engineer Plays A Crucial Role In Delivering This. Candidates Should Have A Customer-First Mindset And Be Committed To Providing Top-Notch Service To Customers. They Should Also Have Experience In Managing Customer Escalations And Providing Timely And Effective Resolutions.
Communication Skills
Troubleshooting
Time Management
Multitasking
Attention to detail
customer service
Collaboration
Training and Development
Problem-Solving
Network configuration
Technical Expertise
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Professional Services Contact Center Engineer in Metro Manila, Philippines is between PHP 50,000 to PHP 80,000 per month. This may vary depending on the specific company, years of experience, and skills of the individual. Some companies may also offer additional benefits such as bonuses, health insurance, and other perks.
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RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.
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