Product Support Representative

At RingCentral, we’re committed to providing our customers with the best possible product support. As a Product Support Representative, you’ll be the first point of contact for our customers, answering their questions and resolving their issues quickly and efficiently. The ideal candidate must possess excellent communication, problem-solving, and customer service skills, as well as a thorough understanding of our products. If you’re passionate about providing top-notch customer service, then we’d love to hear from you!

Responsibilities:

• Serve as the primary point of contact for RingCentral customers
• Respond to customer inquiries and resolve customer issues quickly and effectively
• Maintain thorough knowledge of RingCentral products and services
• Provide comprehensive and accurate information to customers
• Demonstrate excellent communication, problem-solving, and customer service skills
• Follow up with customers to ensure their satisfaction with the issue resolution
• Ensure customer data accuracy within RingCentral systems
• Record customer interactions and issue resolutions in the customer database
• Collaborate with other teams to investigate and resolve customer issues

According to JobzMall, the average salary range for a Product Support Representative in Manila, Metro Manila, Philippines is PHP 20,000 to PHP 50,000 per month.

RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.