Manager, Technical Account Manager

Are you a highly motivated and experienced professional looking for an exciting new opportunity? Do you thrive in a fast-paced, cutting-edge environment? If so, we have the perfect role for you! RingCentral is seeking a dynamic and driven Manager, Technical Account Manager to join our team. As a leader in the cloud communications industry, RingCentral is dedicated to providing innovative solutions to our customers. We are looking for a talented individual who is passionate about technology and customer success to help us achieve our goals. If you have a strong technical background, exceptional communication skills, and a proven track record in account management, we want to hear from you! Join us and be a part of our mission to revolutionize the way people connect and collaborate.

1. Lead a team of Technical Account Managers to provide exceptional customer service and support to our clients.
2. Develop and implement strategies to ensure customer satisfaction and retention.
3. Serve as the main point of contact for key accounts, building strong relationships and understanding their unique needs and goals.
4. Collaborate with cross-functional teams to deliver innovative solutions and drive business growth.
5. Provide technical guidance and expertise to clients, addressing any issues or concerns in a timely and effective manner.
6. Monitor and analyze customer usage data to identify opportunities for upselling and cross-selling.
7. Train and mentor team members to enhance their technical and account management skills.
8. Stay up-to-date on industry trends and best practices to continuously improve our services and offerings.
9. Develop and maintain a deep understanding of RingCentral's products and services to effectively communicate their value to clients.
10. Work closely with sales and marketing teams to identify and pursue new business opportunities.
11. Prepare and present reports on account status, customer feedback, and team performance to senior management.
12. Ensure adherence to company policies and procedures, as well as industry regulations.
13. Foster a positive and collaborative work environment to promote teamwork and employee engagement.
14. Continuously strive to improve processes and procedures to enhance overall customer experience.
15. Act as a brand ambassador for RingCentral, promoting our mission and values to clients and industry partners.

According to JobzMall, the average salary range for a Manager, Technical Account Manager in Denver, CO, USA is between $96,000 and $160,000 per year. This can vary depending on the specific industry, company, and level of experience of the individual.

RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.