Lead, Technical Account Manager
Welcome to RingCentral, a leading provider of cloud-based communication and collaboration solutions. We are looking for a highly skilled and motivated Lead, Technical Account Manager to join our team and help us deliver exceptional service to our clients. In this role, you will be responsible for managing a team of Technical Account Managers and ensuring the successful implementation and ongoing support of our products and services for our valued customers. The ideal candidate will have a strong technical background, excellent communication and leadership skills, and a passion for driving customer satisfaction. If you are a driven and customer-focused individual with a desire to excel in a fast-paced and dynamic environment, we want to hear from you!
- Manage a team of Technical Account Managers and provide guidance and support to ensure their success in delivering exceptional service to clients.
- Oversee the implementation of RingCentral products and services for clients, ensuring a seamless and efficient process.
- Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction with RingCentral's solutions.
- Monitor and analyze key metrics to identify areas for improvement and implement strategies to enhance customer experience.
- Work closely with cross-functional teams to troubleshoot and resolve any technical issues that may arise for clients.
- Collaborate with sales teams to drive revenue by identifying upselling and cross-selling opportunities within existing client accounts.
- Stay updated on market trends and industry developments to provide strategic recommendations for enhancing RingCentral's products and services.
- Serve as a point of escalation for any complex customer issues and provide timely and effective resolutions.
- Conduct regular performance evaluations and provide coaching and development opportunities for team members.
- Foster a positive and collaborative team culture to promote a high level of engagement and motivation among team members.
Strong Technical Background: A Lead Technical Account Manager At Ringcentral Should Have A Deep Understanding Of The Company's Products And Services, As Well As A Strong Technical Background In Areas Such As Telecommunications, Cloud Computing, And Network Architecture. This Will Enable Them To Effectively Troubleshoot And Resolve Complex Technical Issues For Customers.
Project Management Skills: The Ideal Candidate Should Possess Excellent Project Management Skills, Including The Ability To Manage Multiple Customer Accounts And Projects Simultaneously. They Should Be Able To Prioritize Tasks, Manage Deadlines, And Ensure That Projects Are Completed On Time And Within Budget.
Customer Relationship Management: As A Lead Technical Account Manager, Building And Maintaining Strong Relationships With Customers Is Essential. The Candidate Should Have Excellent Communication And Interpersonal Skills, As Well As The Ability To Handle Difficult Situations And Provide Exceptional Customer Service.
Leadership And Team Management: This Role Requires Strong Leadership Skills, As The Lead Technical Account Manager Will Be Responsible For Managing A Team Of Technical Account Managers. The Candidate Should Have Experience In Leading And Motivating A Team, As Well As The Ability To Delegate Tasks And Provide Guidance And Support When Needed.
Industry Knowledge: Ringcentral Operates In A Highly Competitive And Rapidly Evolving Industry. Therefore, The Ideal Candidate Should Have A Solid Understanding Of The Latest Trends And Technologies In The Telecommunications And Cloud Computing Space. This Will Enable Them To Provide Valuable Insights And Recommendations To Customers And Help Drive The Company's Success.
Project Management
Communication
Time Management
Presentation skills
customer service
Relationship Building
Sales Support
Team Leadership
Collaboration
Strategic Thinking
Problem-Solving
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Lead, Technical Account Manager in Denver, CO, USA is between $100,000 and $140,000 per year. This may vary depending on the specific job responsibilities, experience level, and company size. Some companies may also offer additional benefits such as bonuses, stock options, and other perks.
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RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.
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