Global Tier 3 CC Engineer

Are you a highly skilled and experienced engineer looking for a new challenge? Do you thrive in a fast-paced, dynamic environment? If so, then we have the perfect opportunity for you! We are seeking a Global Tier 3 CC Engineer to join our team at RingCentral. As a key member of our global support team, you will play a crucial role in providing our customers with exceptional technical support for our cloud communications platform. We are looking for someone who is passionate about technology, has excellent problem-solving skills, and a strong customer focus. If this sounds like you, read on to learn more about the qualifications and responsibilities for this exciting role.

• Provide expert technical support to customers for our global cloud communications platform
• Troubleshoot and resolve complex technical issues in a timely manner
• Collaborate with cross-functional teams to identify and implement solutions for recurring issues
• Continuously improve and optimize processes for providing technical support to customers
• Stay up-to-date with the latest product updates and features, and proactively educate customers on how to utilize them
• Serve as a subject matter expert for the global support team and assist in training and mentoring new engineers
• Communicate effectively with customers, both verbally and in writing, to provide clear and concise solutions to their technical problems
• Act as a liaison between customers and internal teams, providing feedback and suggestions for product improvements
• Work closely with the development team to diagnose and report bugs and issues encountered by customers
• Maintain a strong focus on customer satisfaction and strive to exceed their expectations with every interaction.

According to JobzMall, the average salary range for a Global Tier 3 CC Engineer in Denver, CO, USA is between $90,000 and $120,000 per year. This can vary depending on factors such as years of experience, specific job duties, and the company's industry and size. Some companies may also offer additional benefits and bonuses.

RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.