Restoration Hardware

Customer Service Representative

Restoration Hardware
Costa Mesa, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a people-oriented individual with a passion for providing exceptional customer service? Are you looking to join a dynamic and innovative company? Look no further than Restoration Hardware! We are currently seeking a highly motivated and friendly Customer Service Representative to join our team. In this role, you will have the opportunity to make a positive impact on our customers by providing top-notch assistance and support. If you possess excellent communication skills, a strong attention to detail, and a genuine desire to help others, we want to hear from you!

  1. Provide exceptional customer service to all clients and customers.
  2. Respond promptly and courteously to all customer inquiries and concerns.
  3. Handle and resolve customer complaints and issues in a professional and timely manner.
  4. Maintain a positive and friendly attitude towards customers at all times.
  5. Accurately record and update customer information and interactions in the company database.
  6. Collaborate with other team members and departments to ensure customer satisfaction.
  7. Stay up-to-date with company products, services, and promotions to effectively assist customers.
  8. Follow company policies and procedures when assisting customers.
  9. Identify and recommend ways to improve the customer experience.
  10. Maintain a high level of professionalism and confidentiality when handling sensitive customer information.
  11. Meet or exceed individual and team performance metrics.
  12. Continuously strive to improve personal skills and knowledge to provide better customer service.
  13. Adhere to all company guidelines and regulations.
  14. Foster a positive and supportive work environment.
  15. Perform any other duties assigned by management to ensure the smooth operation of the customer service department.
Where is this job?
This job is located at Costa Mesa, CA, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Representative At Restoration Hardware Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Internal Teams.

  • Customer Service Experience: Prior Experience In A Customer Service Role Is Preferred, As It Demonstrates The Ability To Understand And Meet The Needs Of Customers In A Professional And Efficient Manner.

  • Product Knowledge: A Deep Understanding Of Restoration Hardware's Products And Services Is Essential For A Customer Service Representative To Effectively Answer Customer Inquiries And Provide Product Recommendations.

  • Problem-Solving Skills: The Ability To Think Critically And Find Solutions To Customer Issues Is Crucial In This Role, As It Is Often Necessary To Handle Complex Or Escalated Customer Complaints.

  • Attention To Detail: Restoration Hardware Prides Itself On Providing High-Quality Products And Services, So A Customer Service Representative Must Have A Keen Eye For Detail To Ensure Accuracy In Order Processing And Resolution Of Customer Concerns.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Active listening

  • Empathy

  • Patience

  • Problem-Solving

  • Adaptability

  • Customer

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Representative in Costa Mesa, CA, USA is between $30,000 - $45,000 per year. However, this can vary depending on factors such as experience, specific industry, and company size. Some companies may also offer additional benefits and bonuses.

Additional Information
Restoration Hardware is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 18th, 2024
Apply BeforeApril 11th, 2026
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Restoration Hardware

RH (formerly Restoration Hardware) is an upscale American home-furnishings company headquartered in Corte Madera, California. The company sells its merchandise through its retail stores, catalog, and online. As of August 2018, the company operated a total of 70 galleries, 18 full-line design galleries, and 6 baby-and-child galleries. The company also has 36 outlet stores in the United States and Canada.

Frequently asked questions
More Jobs From Restoration Hardware

View All Restoration Hardware jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started