Solutions Account Manager, Research Intelligence
Are you a results-driven and client-focused individual looking for a new challenge? Do you have experience in managing client relationships and providing innovative solutions? If so, we have an exciting opportunity for you at Relx as a Solutions Account Manager for our Research Intelligence division. In this role, you will be responsible for developing and maintaining relationships with our clients to drive revenue and promote our range of solutions. We are seeking a highly motivated and strategic thinker with strong communication skills and a background in research or technology. Join our dynamic team and make a significant impact on our company's growth and success.
- Develop and maintain strong relationships with clients in order to drive revenue and promote our range of solutions.
- Act as the main point of contact for assigned clients, providing exceptional customer service and addressing any inquiries or concerns.
- Identify and understand client needs and tailor solutions to meet their specific requirements.
- Collaborate with internal teams to develop and implement strategic account plans to maximize client retention and growth.
- Conduct regular business reviews with clients to ensure satisfaction and identify opportunities for upselling and cross-selling.
- Stay up-to-date on industry trends, market developments, and competitor activities to proactively identify potential business opportunities.
- Communicate effectively with clients to provide updates on product enhancements, new offerings, and other relevant information.
- Work closely with the sales team to identify and pursue new business opportunities within existing accounts.
- Provide timely and accurate sales forecasts and reports to senior management.
- Act as a subject matter expert on our solutions, staying knowledgeable about product features, benefits, and capabilities.
- Attend industry conferences and events to network and represent our company and solutions.
- Collaborate with marketing and product teams to develop and implement effective sales strategies and campaigns.
- Maintain accurate and up-to-date records of all client interactions and sales activities in our CRM system.
- Continuously seek opportunities for process improvement and contribute to the overall growth and success of the company.
Strong Understanding Of Research Intelligence Software And Solutions: The Ideal Candidate Should Have A Deep Understanding Of The Research Intelligence Market, Including The Various Software And Solutions Available, Their Features And Benefits, And How They Can Be Applied To Different Industries And Organizations.
Proven Track Record In Sales And Account Management: The Solutions Account Manager Should Have A Successful Track Record In Sales And Account Management, Preferably In The Research Intelligence Or Related Industry. This Includes Experience In Building And Maintaining Relationships With Clients, Identifying And Pursuing New Business Opportunities, And Meeting Or Exceeding Sales Targets.
Excellent Communication And Interpersonal Skills: As A Solutions Account Manager, The Candidate Will Be Responsible For Building And Maintaining Relationships With Clients, As Well As Working Closely With Internal Teams Such As Product Development And Marketing. Strong Communication And Interpersonal Skills Are Essential For Effectively Conveying Complex Information, Understanding Client Needs, And Collaborating With Colleagues.
Knowledge Of The Research Process And Industry Trends: In Order To Effectively Sell And Manage Research Intelligence Solutions, The Candidate Should Have A Solid Understanding Of The Research Process And How It Is Evolving. This Includes Staying Up-To-Date On Industry Trends, Technological Advancements, And Changes In The Competitive Landscape.
Ability To Understand And Articulate Technical Information: While The Solutions Account Manager Does Not Need To Have A Technical Background, They Should Be Able To Understand And Articulate Technical Information To Clients And Internal Teams. This Includes Being Able To Explain The Features And Benefits Of Different Research Intelligence Solutions And How They Can Be Customized To Meet Specific Client Needs.
Communication Skills
Data Analysis
Account Management
Market Research
Time Management
Negotiation skills
Business Development
Product knowledge
Client Relations
Sales Strategy
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Solutions Account Manager, Research Intelligence is $80,000 to $110,000 per year. This may vary based on factors such as location, experience, and performance.
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RELX plc is a British corporate group comprising companies that publish scientific, technical and medical material, and legal textbooks; provide decision-making tools; and organise exhibitions. It operates in 40 countries and serves customers in over 180 nations.
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