ITSM Specialist

Are you a highly skilled IT professional looking for a dynamic and challenging role? Do you have a passion for delivering exceptional IT services to a global organization? If so, then we have the perfect opportunity for you! At Relx, we are seeking an ITSM Specialist to join our team and play a key role in ensuring the smooth and efficient delivery of IT services across our diverse portfolio of businesses. As an ITSM Specialist, you will have the opportunity to utilize your technical expertise and customer-centric approach to drive continuous improvement and enhance the overall user experience. To excel in this role, you must have a solid understanding of IT service management principles and possess strong analytical, communication, and problem-solving skills. Additionally, you should have a proven track record of successfully implementing and managing ITSM processes and systems. If you are ready to take on a new challenge and make a significant impact in a fast-paced and dynamic environment, then we want to hear from you!

1. Develop and implement IT service management processes and procedures to ensure smooth and efficient delivery of IT services.
2. Create and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and monitor service performance.
3. Work closely with cross-functional teams to identify and resolve issues that may impact IT service delivery.
4. Continuously monitor and analyze IT service performance data to identify areas for improvement and implement appropriate solutions.
5. Collaborate with stakeholders to gather and document IT service requirements and recommend innovative solutions to enhance the user experience.
6. Participate in the design, testing, and implementation of IT service management tools and systems.
7. Train and support end-users on IT service management processes and procedures.
8. Stay up-to-date with industry trends and best practices in IT service management and proactively identify opportunities for process improvement.
9. Develop and maintain documentation related to IT service management processes and procedures.
10. Communicate effectively with team members and stakeholders to ensure alignment and timely resolution of issues.
11. Serve as a subject matter expert on IT service management principles, processes, and tools.
12. Act as a liaison between IT and other departments, ensuring effective communication and collaboration.
13. Identify and manage risks and issues related to IT service delivery and escalate as needed.
14. Monitor and report on key performance indicators and metrics to track the effectiveness of IT service management processes.
15. Collaborate with other IT specialists to ensure the integration and alignment of IT service management processes with other IT functions.

According to JobzMall, the average salary range for a ITSM Specialist in Manila, Metro Manila, Philippines is between PHP 45,000 to PHP 70,000 per month. This can vary depending on factors such as years of experience, specific job responsibilities, and the company or industry the specialist works for. Some companies may also offer additional benefits such as bonuses and allowances.

RELX plc is a British corporate group comprising companies that publish scientific, technical and medical material, and legal textbooks; provide decision-making tools; and organise exhibitions. It operates in 40 countries and serves customers in over 180 nations.