Customer Success Coordinator

Are you passionate about helping customers succeed? Are you a proactive problem-solver with exceptional communication skills? If so, we have an exciting opportunity for you at Relx as a Customer Success Coordinator! As a key member of our customer success team, you will be responsible for building strong relationships with our clients and ensuring their satisfaction with our products and services. We are seeking a driven and customer-focused individual with a strong attention to detail and the ability to thrive in a fast-paced environment. If this sounds like you, read on to learn more about the qualifications and responsibilities for this position.

1. Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction with our products and services.
2. Serve as the main point of contact for clients, addressing any inquiries, concerns, or issues in a timely and professional manner.
3. Proactively identify and resolve any potential issues or challenges that may arise for clients, utilizing problem-solving skills to find effective solutions.
4. Collaborate with internal teams, including sales, product development, and support, to ensure a seamless and positive customer experience.
5. Monitor and track customer usage and feedback to identify areas for improvement and make recommendations for product enhancements or updates.
6. Conduct regular check-ins with clients to gather feedback and provide updates on product developments, new features, or services.
7. Assist with onboarding new clients, providing training and support to ensure a smooth and successful integration of our products and services.
8. Manage customer retention and renewal processes, working with the sales team to identify opportunities for upselling or cross-selling.
9. Keep accurate and up-to-date records of customer interactions, including notes and feedback, in our customer relationship management system.
10. Stay up-to-date on industry trends and best practices to continuously improve the customer success process and provide the best possible support to our clients.

According to JobzMall, the average salary range for a Customer Success Coordinator in Metro Manila, Philippines is between PHP 20,000 to PHP 40,000 per month. However, this can vary depending on factors such as experience, location, and company size. Some companies may also offer additional benefits such as bonuses and incentives.

RELX plc is a British corporate group comprising companies that publish scientific, technical and medical material, and legal textbooks; provide decision-making tools; and organise exhibitions. It operates in 40 countries and serves customers in over 180 nations.