Consumer Advocacy Representative

Are you passionate about standing up for consumers and ensuring their rights are protected? Look no further! At Relx, we are currently seeking a highly motivated and dedicated Consumer Advocacy Representative to join our team. As a Consumer Advocacy Representative, you will play a crucial role in advocating for our customers and ensuring their satisfaction with our products and services. This is an exciting opportunity to make a positive impact and help us maintain our reputation as a customer-centric company. If you have a strong sense of empathy, excellent communication skills, and a desire to make a difference, we want to hear from you. Join our team and become a champion for consumer rights at Relx!

1. Serve as the main point of contact for consumers who have questions, concerns, or complaints about our products and services.
2. Advocate for consumers by actively listening to their needs and addressing their issues in a timely and effective manner.
3. Collaborate with various departments within the company to ensure that consumer concerns are addressed and resolved.
4. Stay up-to-date on consumer protection laws and regulations to ensure compliance and provide accurate information to consumers.
5. Proactively identify potential issues and work to prevent them from negatively impacting our customers.
6. Maintain a positive and empathetic attitude towards customers, even in challenging situations.
7. Document and track all interactions with consumers to ensure accurate and thorough record-keeping.
8. Collect and analyze data on consumer feedback and provide regular reports to management.
9. Attend industry events and conferences to stay informed about consumer advocacy trends and best practices.
10. Continuously assess and improve our customer service processes to enhance the overall consumer experience.
11. Act as a brand ambassador for Relx, promoting our commitment to consumer rights and satisfaction.
12. Collaborate with the marketing team to develop campaigns and initiatives focused on consumer advocacy.
13. Train and mentor new team members to ensure they have the necessary skills and knowledge to effectively advocate for consumers.
14. Maintain a strong understanding of our products and services to provide accurate and helpful information to consumers.
15. Uphold company values and ethics while representing the company in all consumer interactions.

According to JobzMall, the average salary range for a Consumer Advocacy Representative is $30,000-$45,000 per year. This can vary depending on the company, location, and experience level of the individual.

Some factors that can affect the salary range for a Consumer Advocacy Representative include:

1. Company size and industry: Larger companies and those in high-paying industries such as finance and healthcare tend to offer higher salaries for this position.

2. Location: Salaries

RELX plc is a British corporate group comprising companies that publish scientific, technical and medical material, and legal textbooks; provide decision-making tools; and organise exhibitions. It operates in 40 countries and serves customers in over 180 nations.