Senior Collections Representative

Are you a highly organized and results-driven individual with a knack for resolving complex financial issues? Do you have a passion for helping customers overcome their financial challenges? If so, we have an exciting opportunity for you as a Senior Collections Representative at Regions Financial Co.As a leader in the financial services industry, Regions is committed to providing our customers with exceptional support and service. As our Senior Collections Representative, you will play a critical role in this mission by managing a portfolio of delinquent accounts and working with customers to find solutions that meet their unique needs. This is a challenging yet rewarding position that requires strong analytical skills, excellent communication abilities, and a customer-centric mindset.If you are looking for a dynamic and fast-paced environment where you can make a meaningful impact, we invite you to apply for this position and join our dedicated team of financial professionals.

1. Manage a portfolio of delinquent accounts and work with customers to find solutions that meet their unique needs.
2. Utilize strong analytical skills to assess customer financial situations and determine appropriate course of action.
3. Communicate effectively and professionally with customers to understand their financial challenges and offer assistance.
4. Demonstrate a customer-centric mindset and provide exceptional support and service to customers.
5. Keep up-to-date with industry regulations and company policies to ensure compliance in all collection processes.
6. Maintain accurate and detailed records of customer interactions and collections efforts.
7. Collaborate with team members and management to identify trends and implement effective strategies for improving collection results.
8. Use negotiation and persuasion skills to reach mutually beneficial agreements with customers.
9. Prioritize and manage a high volume of accounts to achieve individual and team collection goals.
10. Stay organized and manage time effectively in a fast-paced and dynamic work environment.
11. Continuously learn and develop skills to effectively handle complex financial situations and provide the best solutions for customers.
12. Represent the company with professionalism and integrity at all times.
13. Maintain confidentiality and handle sensitive customer information with care.
14. Adhere to company values and promote a positive work culture.

According to JobzMall, the average salary range for a Senior Collections Representative in Salt Lake City, UT, USA is between $41,000 and $58,000 per year. This may vary depending on the specific company, years of experience, and other factors such as bonuses and benefits.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.